Getting Started

To set up a custom domain, you must first purchase or have access to Givebutter Premium. For information on Givebutter Premium, or to upgrade your account, please contact us via live chat or email us at [email protected].

1. Choose a subdomain

A subdomain is a separate domain name that acts as a part of your main domain. For example, "give.example.org". The "give" in this instance is what's known as a CNAME alias. We recommend using a subdomain such as "give", "support", or "impact". But this can be anything you'd like it to be.

2. Create a CNAME record

First, sign in to your DNS provider and visit the DNS settings section of your account. Create a CNAME record using the subdomain of your choice and point it to "cname.givebutter.com". For example:

Alias Type Location / Points to

give      CNAME      cname.givebutter.com

For DNS provider-specific instructions, see the FAQ at the bottom of this article.

3. Contact Givebutter Support

Once you've added your CNAME record to your DNS provider, contact Givebutter Support to finalize the setup process with your account. Please include the subdomain you've chosen in step 1.

FAQ

I'm having trouble adding a CNAME record on my DNS provider, can you help?

Below are helpful articles on how to add a CNAME record on popular DNS providers:

If you are still having trouble adding a CNAME record, please contact [email protected].

How do I host my root domain?

If you'd like to host your root domain on Givebutter instead of a subdomain, please contact our support team, as these instructions will vary.


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