We want everything to go smooth as butter, but sometimes a little tech help is needed.

What happens if the internet connection is unstable?

We will show an unstable connection message in the lower left-hand corner of the Live Display screen.

What happens if I lose my internet connection?

  • The page will become static and display the stats that were last updated before the connection was lost.

  • A message will be shown in the lower left-hand corner that indicates no internet connection and displays the last updated date and time.

  • If the page is refreshed when there is no internet connection, the page will not be reloaded.

How many Live Displays can I have going at the same time?

As many as you want! You can even have different settings on each Live Display because the setting preferences are stored on the local browser.

How do I keep details from showing before the event begins?

  1. Move your mouse on the screen and click on the VIEW SETTINGS button that appears in the lower-left corner.

  2. Set all toggles to grey.

  3. The screen will display just the name of your Campaign until you toggle the settings back to blue.

screenshot of settings popup
screenshot of Live Display with no widgets showing

What if my Live Display content is cut off?


Additional Resources:

How to launch and configure your Live Display

Live Display best practices - Coming soon!

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