To edit the bank details or contact information added in your Stripe Express account, you'll need to head to Stripe via your Givebutter Payouts page. You can change this information at any time.

  1. Log in to your Givebutter dashboard.

  2. Navigate to the Payouts tab in the left-hand side panel.

    an arrow pointing at the Payouts page

  3. Click the blue text in the section that says View Stripe Account.

  4. You'll be directed over to Stripe, and asked to verify your identity via a 6-digit code sent to the mobile phone number added to the account.

    screenshot of Stripe's 2 factor authentication verification page

  5. Once you're logged into Stripe and you can see the dashboard, click the person/user icon in the upper right corner. This will take you to Your Account.

an arrow pointing at the person icon on Stripe

Updating your connected bank account or debit card 🏦

  1. Under Your Account, scroll down, and select the Givebutter account located under Payout Details. (It might be the only account listed here.)

    an arrow pointing at the Givebutter account under Payout details

  2. A sidebar will open up on the right side, where you can see the current connected bank account or debit card. Click the pencil icon to edit this information, or replace it with new information.

pencil icon next to bank details

Updating your email address or phone number βœ‰οΈ

  1. This information is used for verification codes, logins, and important updates (such as requests for more information), so please ensure it's up to date. Under Your Account, select the email address or phone number you'd like to change.

    screenshot of Stripe's Your Account section

  2. Enter the new information you'd like added to the account, and click Save!

window to add your new email address

Stripe FAQ πŸ€”

Who can edit Payout information? πŸ•΅πŸ½β€β™‚οΈ

The Payout account should be accessed by someone authorized to handle the finances for your organization. If that’s not you, please ask the relevant person to edit this information.

Can I connect an international bank account? 🌍

Unfortunately not. At this time, we only support direct deposits for US bank accounts and debit cards. Record your interest in payout methods for other countries and currencies on our product roadmap!

Can I delete my bank details from Stripe? ❌

No, you currently cannot delete your bank details entirely from this connection, but you can replace them with other information. Add a vote to the feature request to delete extra bank information.

Are there any limitations on connecting a debit card? πŸ’³

There is a $3,000 limit (per withdrawal) on debit card transfers. If you plan to process over $3,000 at a time, we recommend linking a bank account for uninterrupted deposits.

I don't want to connect my own Payout information. How do I send funds to someone else? 🎁

You can automatically send a campaign's donations to another Givebutter account! Check out our guide on how to send funds directly to a beneficiary account.


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