Your payment settings determine how your notifications, payment requests, and receipts appear to bidders.
About payment links 🔗
Auction winners receive a secure link to complete their payment. These links expire 72 hours after they are sent. If a winner tries to pay after the link has expired, they will see a "Link Expired" page and will be unable to complete their purchase through that link. To resend access, click Request Link to generate and send a new secure payment link to the winner.
Auto-Charge ON
Registering as a bidder gives the auction manager permission to charge the payment method on file either:
Immediately after each item is won
Cumulatively, at the end of the auction
Winners will receive a notification of items won via text and email, followed by a transaction receipt.
Auto-Charge OFF (Payment Request)
Winners will receive a text and email notification of their items won, followed by a payment request for the item(s) won. They must click the Pay for Items button or link to complete their transaction.
Clicking Pay for Items takes the winner back to Givebutter to complete payment. The winner will see a screen that includes:
Their payment method (and an option to change it)
A summary of items being purchased, including prices and applicable processing fees
An area to add an optional tip to Givebutter
After items are paid for, the winner will receive a transaction receipt.
Auto-Charge OFF + Tips disabled
The winner will be directed to a screen that includes:
Their payment method (and an option to change it)
A summary of items being purchased, including prices and applicable processing fees (The organization will absorb the processing fees if the donor chooses not to cover the fees)
Auto-Charge OFF + Tips disabled + Fees hidden
The organization will absorb credit card transaction fees of 2.9% + 30 cents per transaction and a platform fee of 3% per transaction.
Offline payments 💵
For Live, Unsold, and Hidden items, you can manually declare a winner for an auction item and log an offline payment. For Sold/Ended items and items Awaiting Payment, you can record an offline payment.