We know how important it is for you to get the funds you raise quickly and securely, which is why we don't set any limits on when or how often you can withdraw and provide a range of options for you to do so, all for free.

When you set up your account, you'll need to link a payout method, secured by our payment processor, Stripe. You cannot currently link multiple bank accounts or multiple payout methods. You can transfer funds via:

All donations become available for withdrawal on a 48-72 hour rolling basis after a donation is made. Withdrawals are not automatic – they need to be manually initiated from your Payouts page. Once initiated, standard disbursements take 3-5 business days to appear in your connected account.

Initiating a payout will not reset the public-facing amount raised on your campaign page. All payouts are subject to a manual approval process to prevent fraud and suspicious activity.

Instant payouts enable eligible accounts to withdraw funds to a connected bank account within 30 minutes, even on weekends and holidays! The option for instant payouts will appear automatically for eligible accounts. A fee of 1.75% of the payout balance is charged for instant payouts, which is deducted from the payout amount. Standard payouts are always free.

If a donor doesn't recognize a charge on their bank statement, they may initiate a chargeback. When a donor files a dispute, funds are removed from the Available balance to act as a hold until the dispute is resolved. If the funds have already been withdrawn, this can result in a negative balance on your account.

Givebutter communicates directly with donors to resolve disputes internally, and you are not required to take any action. If we lose the dispute with the bank (meaning the donor disagrees they authorized the charge), the bank returns the money to the donor, and the balance will remain negative. If we win the dispute, the funds are returned to the campaign balance – this can take up to 90 days.

If you would like to send your funds directly to another organization, you can link another Givebutter account as the beneficiary of your campaign. When a beneficiary account is linked, they'll be able to withdraw funds directly from their Givebutter account. A beneficiary does not need to be a verified nonprofit.

If you can't link a beneficiary account (for example, if the organization doesn't have a Givebutter account) but would still like to send funds directly to another organization, you can add the beneficiary's bank information to your own account and initiate the payment on their behalf.

If you're looking for a general summary for a particular campaign, go to your Payouts page and click the small + button next to the campaign name.

If you'd like a detailed report of which donations were included in a particular payout, you'll need to export a Payout Details Report from the Payout History tab.

Why can't I initiate a payout?

You may not have admin status – only admins can access payout information. If this is the case, please contact your account admin. If you are getting an error message, please contact us!

How can I cancel a pending payout?

Pending payouts can only be canceled by our team. Please contact us as soon as possible and we can cancel the payout.

Are payouts automatic? Can they be made automatic?

An admin needs to initiate payouts manually from the Payouts page. Verified nonprofit accounts can request automated payouts.

Are there any fees for initiating a withdrawal? Funds were removed from my payout.

Nope! Withdrawals are always free, as often as you'd like to initiate them. You may be given the option to leave us a tip for this free service – if you leave us a tip by mistake, please contact our team, and we can credit this amount to your campaign in the form of a donation of the equivalent amount.

Do I have to reach my goal in order to withdraw funds?

No, goals are completely optional and do not affect payouts in any way.

Can I withdraw part of my balance?
No, you can only withdraw the entire balance at once. Feel free to upvote the request to allow partial payouts.

Is there another way to receive payouts? Can Givebutter send me a check?

Currently, the only way you can receive payouts is through your connection with Stripe. We cannot send a check or deposit funds outside of your connection with Stripe.

My pending funds aren't showing in Stripe.

Pending funds/donations will not appear in your Stripe account until a withdrawal (Payout) has been completed in Givebutter. Your Stripe account only receives funds once a withdrawal has been initiated. It's normal for pending funds not to appear in Stripe.

Why does my payout method say Instant-eligible? Does this mean funds are posted instantly after a withdrawal?

If one or more of your payout methods includes an "Instant-eligible" badge, please disregard it. This does not refer to payouts being transferred instantly. This is a label determined by Stripe, and it does not impact the speed of payouts.

Can I connect multiple bank accounts, or split my payments?

Not at this time — you will need to connect a single bank account or debit card at a time. You cannot split disbursements between payout methods.

Are bank transfers secure?

Bank transfers are processed using Stripe, which provides one of the most secure and reliable ACH transfer services available. Stripe undergoes a PCI Level 1 Service Provider evaluation each year, the most stringent level of security certification available in the payments industry. Givebutter is a Stripe Verified Partner. You can verify the PCI compliance status in Visa's service provider registry.