Givebutter makes it easy as pie to scan tickets and assist your attendees on the day of the event. No one wants to wait outside, so we designed a check-in experience that’s smooth as butter with a QR code scanner baked right into the Dashboard.
Every attendee is emailed a PDF ticket from Givebutter after purchasing, which they can easily print or display on their phone. Tickets have two unique identifiers on them:
QR code – this is what you'll be scanning.
Shortcode – 5-digit code you can use to quickly lookup and verify tickets
How Ticket Scanning Works
Step 1: Sign in to the Givebutter Dashboard
On any device with a camera, internet, or WiFi connection, sign in to: https://dashboard.givebutter.com.
Step 2: Navigate to the Tickets tab.
To access this feature, navigate to Tickets > Scan Tickets, then choose the Campaign you'd like to scan for.
Step 3: Enable your camera
Allow "dashboard.givebutter.com" to access the camera, and you're ready to go!
Step 4: That's it — you're ready to scan QR codes or key in a ticket's shortcode.
Having volunteers or team members assist with event check-in? That's simple, add unlimited users to your Givebutter account by email invitation so they can scan too!
Check-Ins & Troubleshooting
As mentioned above, every ticket has a QR code and a 5-digit shortcode. Check-in attendees on any device by scanning or keying in the code.
Once someone is checked in, the Status column in the Tickets tab changes to a green checkmark. ✅
In the Tickets tab of the Dashboard, you can also search by name, email, and phone number. Dashboard check-ins and the 5-digit short code lookup can come in handy for these common scenarios:
“Oh shoot, I forgot my ticket!” Never fear; you can also search attendees by name, email, or phone number right in the Tickets tab to check them in manually.
“Ticket Already Redeemed on: [date]” If a QR Code is scanned after a guest has already been checked in, it will produce an error message. This can happen when a guest purchases multiple tickets and accidentally prints or digitally presents the same one for multiple people in their party. A quick reference to your Tickets tab will confirm how many tickets were purchased and allow you to complete the check-in swiftly.
A few notes on the Tickets tab:
The search bar is the best and fastest way to search for tickets by name
Filters are useful if you want to export a list of only a certain ticket type, price, etc.
Be sure to periodically refresh the table to ensure you are up to date with any live ticket scanners (the page may not sync in real-time)