How to manage sold tickets

Resend, revoke, filter and sort your sold tickets

Alyssa avatar
Written by Alyssa
Updated over a week ago

Once you've sold tickets, you can see them on your Tickets page. The Tickets page will display a list of all tickets you've sold across all the campaigns on your account.

Looking for information on editing tickets in your campaign manager? Click here!

Resend tickets ✉️

If you need to resend tickets to a donor, you can do this from the Tickets page. You will have the option of sending tickets to the email address they entered originally, or sending to a new email address.

  • In your dashboard, head to the Tickets page.

  • Locate the ticket you need to resend. Use the search bar at the very top of the page to find tickets by first name, last name, ticket type, or ticket number.

  • Select the three dots [...] on the righthand side, and click Resend Ticket.

resend ticket from tickets page
  • Follow the prompts to resend the ticket, or send it to a different email address.

Reassign or transfer tickets 🔄

If an existing ticket needs to be transferred to another person, an admin can reassign it in the dashboard. A reissued ticket will include the new ticket holder's name and email. You'll need the original ticket holder's name or email, and the new ticket holder's name and email.

  • If the new ticket holder isn't already in your contacts, you'll need to create a new contact for them. To do this, head to your Contacts page in your dashboard.

  • Click New Contact in the upper right corner to manually add a contact. Enter the new ticket holder's name and email address. Click Create when you're done.

  • On your Tickets page, locate the ticket you'd like to transfer. (You can also use the search bar at the very top of the page to search the original purchaser's name or email.)

  • Click on the three dots [...] on the right side of the ticket you want to transfer, and click Reassign.

  • In the window that pops up, enter the new ticket holder's name, select the new contact from the list, and click the confirmation button. (The ticket will be removed from the original ticket holder's Activity Feed, and will then appear on the new contact's Activity Feed.)

  • Now that the ticket information has been transferred, you'll need to send the ticket to the new ticket holder. (On your Tickets page, the contact name will be changed, but the purchase date and other information will remain the same.)

Revoke tickets 🚫

Revoking a ticket does not automatically issue a refund, but it will render the ticket invalid, so cannot be used to check in. Please be sure you want to revoke a ticket, as it cannot be undone! If you revoke a ticket, the ticket will be returned to the pool of available tickets for someone else to purchase.

You can revoke tickets from two places – the Tickets page, and the Transactions page.

You can also revoke tickets as part of issuing a refund – just select Item or ticket return as the reason for the refund.

Tickets page

  • In your dashboard, head to the Tickets page.

  • Locate the ticket you would like to revoke. You can use the search bar at the very top of the page to search by ticket name, email, or ticket number.

  • Click the three dots [...] on the right side of the ticket, and click Revoke.

revoke ticket

Transactions page

  • On the Transactions page, locate the transaction associated with the ticket you would like to revoke. You can use the search bar at the very top of the page.

  • Click on the relevant transaction, and a sidebar will appear on the right side of the page.

  • Scroll to the bottom of the sidebar, and you'll see any tickets issued on this transaction.

  • Click the three dots [...] on the right side of the relevant ticket, and click Revoke.

Filter and sort 🧮

You can view (or export) specific tickets on the Tickets page by creating filters! Click the blue Filter button to open up the Filter menu.

  • Campaign – Sort tickets from a specific campaign, or multiple campaigns.

  • Ticket Type – Sort tickets by ticket type, such as digital or in-person tickets.

  • Date – Sort tickets by date purchased.

  • Status – Sort tickets by status (checked in, not checked in, or revoked).

ticket filter options

Export tickets 📨

Please follow our separate guide to exporting your tickets! This guide details all of the information included in an export.

If you create a filter before generating an export, your export will only include the filtered tickets. Filters are great for organizing ticket data before you export!

View transaction 🔍

Keep in mind that the name on a ticket may be different than the name on the associated transaction, as it's common for donors to purchase tickets for people other than themselves. To view the transaction that a ticket was purchased on:

  • Click the three dots [...] on the right side of the ticket in your Tickets page.

  • Click View Transaction.

view transaction
  • You will be transferred to the Transactions page, and the sidebar on the right side of the page will display the transaction that this ticket was purchased on. Scroll to the bottom of the sidebar if you would like to view any other tickets that were purchased on this transaction.

tickets on this transaction


Can I edit the information on sold tickets?

You can transfer a ticket to another contact (which will issue a new name on the ticket), however you cannot edit the type of ticket purchased or refund part of a transaction. If you need to change something other than the name, you may need to revoke the ticket, refund the transaction in full, and have the donor purchase the ticket again with the correct information.

How can I filter by in-person or digital tickets on my campaign?

You can either create a Ticket Type filter for each of the tickets (these will have separate ticket names, as entered on your Tickets page), or you can export your Tickets page – ticket type data will be included in your export.

Does revoking a ticket also refund it?

No – revoking a ticket invalidates it and returns the ticket to the pool of available tickets. You will need to issue a refund separately.

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