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How to export / download ticket details
How to export / download ticket details

Export your ticket data right from your dashboard into a neatly organized CSV.

Sunny avatar
Written by Sunny
Updated over a week ago

This CSV file is an excellent way to analyze the tickets you have sold. You can download this data, then open it in third-party software (like Excel or Google Sheets) and create tables and graphs out of it.

Exporting ticket details πŸ’Ύ

You can easily export the details of your tickets to a CSV file with the following steps:

  • Log into your dashboard and click on the Tickets tab located under Track.

  • If you want to add Filters to the data, do so now.

    • Filter by a single campaign to export only tickets associated with that campaign.

  • Click the Actions button in the upper right hand corner of the page, then click Export.

  • Click Export again in the popup window.

  • Navigate to your email, and in a few moments, you will receive a message from Givebutter saying that your export is ready to download. In the email, click the Download button or copy and paste the provided link into your browser.

You must be logged in to Givebutter to view/download your CSV for security purposes. If you’re having any trouble opening your link, be sure to double-check that you are logged in, as your email client may have redirected you to a different device/browser than the one you exported the CSV from.

The CSV file will then download to your device. Check your Downloads folder to open in a file reader like Excel, Numbers, or Google Sheets.

Data included in this report πŸ€“

Expand the heading below to view a full list of all the data columns included in a ticket details export.

Full list of export data: Ticket Details Report

  • Ticket Number – The ID of the ticket.

  • Ticket Suffix – The six-digit unique shortcode associated with the ticket.

  • Campaign Code – The Givebutter campaign code for the ticket.

  • Campaign Title

  • First Name – The ticket holder's first name.

  • Last Name – The ticket holder's last name.

  • Email – The ticket holder's email.

  • Phone – The ticket holder's phone number.

  • Ticket Type – The name/title of the ticket.

  • Price – The price of the ticket.

  • Date (UTC) –  The UTC date/time indicating when the ticket was created.

  • Checked-In – TRUE/FALSE indicating whether or not the ticket has been scanned or checked in.

  • Check-In Date (UTC) – The UTC date/time the ticket was scanned or checked in.

  • Ticket Revoked –  TRUE/FALSE indicating whether or not the ticket has been revoked or invalidated.

  • Revoked Date (UTC) – The UTC date/time the ticket was revoked.

  • Promo Code

Troubleshooting πŸ› 

If you're generating reports but aren't receiving our emails, please do the following troubleshooting steps before contacting us:

  • Ensure you've checked your email spam/junk box. Because these emails are sent from no-reply address, email providers may categorize them as junk mail.

  • Sometimes, these messages are filtered into folders previously set up in email accounts, or they're deleted automatically. Check any relevant folders.

  • Search your inbox for "[email protected]".

  • Check your email settings to be sure the address [email protected] is whitelisted, a firewall isn't blocking us, or there isn't some server issue.

If you've tried all of these options and you're still having trouble receiving export emails, please contact our team – we'd be happy to assist!

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