Givebutter is excited to offer ACH payments as a lower-cost payment option on any campaign! As long as you meet the requirements, no additional setup is required.
Requirements 🏦
Currently, ACH is only available for verified nonprofit accounts. To become verified, you must go through the nonprofit verification process. If you are not a verified nonprofit, you may still be eligible for ACH payments – please contact our team.
You have read, understood, and acknowledged the About ACH payments section below.
ACH is activated automatically for verified nonprofit accounts on Givebutter.
About ACH payments 💸
ACH payments work similarly to any other payment method on Givebutter, with a few differences:
Fees – ACH payments have a processing fee of 1.9% + 30¢ per transaction. This is 1% lower than all other payment methods on Givebutter!
Settlement time – ACH payments require a longer settlement period. Typically ACH payments settle within 5-7 business days. This means funds will remain pending, and you won't be able to withdraw them during that time.
Refunds – Refunds on ACH payments are only possible when requested by the original payee via email.
Disputes – If an ACH payment is disputed, Givebutter will immediately remove the funds from your account. Accounts that go into a negative balance will be liable and invoiced to cover those negative balances.
Disputes on ACH payments are reviewed with a high degree of scrutiny. Accounts with a pattern of disputed charges will have their ACH access revoked and may have their Givebutter account suspended.
ACH payment process 🔎
If ACH is available on your account, donors will see this as a payment option for donations of any amount. There is no minimum donation requirement.
If donors select the ACH payment option, they will be re-directed to securely connect their bank information via Plaid.
Once the donor has supplied the correct information, they will get a confirmation screen.
After clicking Continue, the donor will return to the Givebutter checkout page and can complete their donation.
FAQ 🤔
Can donors use ACH to make a recurring donation?
Yes! ACH is supported for recurring plans.
Can donors use ACH with international bank accounts?
ACH only works with US bank accounts, and all payments are processed in USD.
What is Plaid? Is it secure?
Plaid is a third-party service that allows users to securely connect their financial accounts to an app in seconds. Hundreds of apps, such as Venmo, Expensify, and TransferWise, use Plaid. To learn more about Plaid security, click here.
Does Givebutter see or store donor banking information?
No. Givebutter does not see or store banking details (such as routing and account number). With Plaid, these details are secured and invisible to Givebutter.
Why did an ACH payment fail? Will it automatically retry?
In rare cases, during the settlement period, an ACH payment may fail. This might occur if the bank account has gone into overdraft, has insufficient funds, has been closed, or the bank has denied the withdrawal. Failed ACH debits will automatically retry 14 days and 21 days after the failure.
Is there a minimum donation requirement for ACH transactions?
No – there is no minimum donation requirement! Donations of any amount can be submitted as an ACH transaction.