If a donor has misplaced their receipt, you can send them a new one from your dashboard! This will send the receipt to the email address the donor entered when they completed the transaction by default. However, you can also send the receipt to a different email address if you prefer.
This guide is for account admins. If you are a donor in need of a copy of your receipt, please contact the organization you donated to! They can resend it.
Head to your Transactions page, located in the left-hand menu on your dashboard.
Locate the relevant transaction. You can search for the transaction using the search bar under the Transactions header (by name, email address, or reference number).
Select the transaction by clicking in the relevant row. (Don't click on the contact's name, though – you'll be taken to the contact profile instead!)
A sidebar will appear on the right side of the page. Click the three dots [...] in the top right corner, and click Resend Receipt.
You can choose to send the receipt to the email address originally entered by the donor, or check the box and enter a new email address to send it to someone else. This is handy if the donor entered their email address with a typo, for example.
Click Resend Receipt to send the receipt to the donor.
You can only resend up to two receipts per minute. If you resend more receipts too quickly, you'll receive a "Failed to resend receipt" error and must wait before resending them again.