How can I resend a transaction receipt to a donor?

  • To start, Transaction in the left column of your Dashboard under the Track section.

  • Search for the Transaction at the top left corner, either by name, email address, or transaction ID.

  • Click the Transaction anywhere in its row on the page, except for on the donor's name (which will bring you to the donor's contact page).

  • A panel will appear on the right side of the page. Click the three-dot menu (...) at the top right.

  • Click the Resend Receipt option that appears to send the transaction receipt.

  • The donor will receive a copy of their receipt via email shortly after.

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