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How to resend a transaction receipt
How to resend a transaction receipt

Reissue donation receipts directly to donors from your Transactions page.

Sunny avatar
Written by Sunny
Updated over a week ago

If a donor has misplaced their receipt, you can send them a new one from your dashboard! This will send the receipt to the email address the donor entered when they completed the transaction.

  • Head to your Transactions page, located in the left column of your dashboard.

Transactions page
  • Locate the relevant transaction. You can search for the transaction using the search bar at the very top of the page (by name, email address, or reference number).

Search bar
  • Select the the transaction by clicking the white space on the relevant row.

click on the white space in the transaction
  • A sidebar will appear on the right side of the page. Click the three dots [...] in the top right corner, and click Resend Receipt.

resend receipt button
  • The donor will receive a copy of their receipt via email shortly after.

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