Automatic Receipts for supporters

Givebutter automatically issues email receipts after every donation or purchase, which can be customized at both the Account and Campaign levels with a message and additional call to action. Your expressed gratitude helps increase the bond a supporter has to your cause. Show your appreciation by making it personal, and providing clear next steps for engaging further.

What does a receipt include?

๐Ÿ™ The Thank You Message - The custom Thank You Message you provide in the Account Settings or in the Settings tab of the Campaign Manager. You can personalize it with HTML content.

๐Ÿ–ฅ Campaign - A highlight of how much money has been raised so far and link to the Givebutter Campaign page they supported. Also includes the team and/or team member they supported and displays the message left by the donor in the Supporter Feed if applicable.

๐Ÿ† Verified Non-profits and EIN - If you're a verified nonprofit organization on Givebutter, we display a yellow verification badge as well as your EIN.

๐Ÿ–ผ Transaction Summary - This section highlights the details of the Transaction, including the reference ID, transaction date, payment method, fund designation, contact and billing information, and an itemized summary. If it was a part of a Recurring Plan, their donation frequency, plan number, and creation date would also appear here.

๐Ÿ’› Dedication - If a donor left a dedication, it will also appear.

๐ŸŽŸ Tickets & Event Details - If the purchase included a Ticket or was apart of an Event, that summary will appear as well. Any Tickets purchased for their email address will be attached as a PDF, as well as an attachment to help add the Event information to their calendar. Any Event details, such as location or joining instructions, will be added as well.

๐Ÿ“ฑ Sharing - Our sharing bar allows easy sharing of your campaign on Facebook, LinkedIn, and Twitter.

โ›”๏ธ Warning: Tickets are only sent to the designated emails during the checkout process. When purchasing Tickets, supporters will be prompted to provide contact information for each Ticket. The purchaser does not receive the Tickets that were purchased for a different contact. You can always resend Tickets to a different email address if needed.

Screenshot depicting the checkout process, and how tickets each have their own contact information

How to add a custom Thank You Message

At the Account level

  • Navigate to your Givebutter Dashboard

  • Click on ACCOUNT in the bottom left corner

  • Click on SETTINGS from the drop-down

  • Choose THANK YOU MESSAGE from the tabs on the left

  • Add your custom message

  • Click SAVE

Screenshot showing the thank you message tab, as well as the message entry box

At the Account level, the same message will be sent to every supporter in every Campaign. Let your organizationโ€™s personality shine, but keep it generic enough to acknowledge any contribution.ย 

At the individual Campaign level

  • First, navigate to your Givebutter Dashboard.

  • Select your Campaign from the recent Campaign list on the left panel, under RAISE.

    • If you don't see it there, you can click ALL CAMPAIGNS to get the full list.

Screenshot of the list under the Raise tab in the Dashboard, which includes an ALL CAMPAIGNS button and a list of the 3 most Recent Campaigns
  • Click on the SETTINGS tab and then navigate to the second section.

  • Add your custom message

  • Click SAVE

At the Campaign level, the same message will be sent to every donor in this specific campaign. Add a level of personalization by tailoring the message to each Campaignโ€™s specific cause.

๐Ÿ‘‰ FYI: The Campaign Thank You Message overrides the Account level one.

Sending Yourself A Test

Test receipts can only be sent at the Campaign level. Navigate to the Campaign's Thank You Message using the steps above, and then click SEND YOURSELF A TEST under the entry box. An email will be sent to the email you are logged in under.

โ›”๏ธ Warning: If the Campaign Thank You Message ever had a message typed in there, it will override the Account level message, even if you've deleted it. So if you aren't seeing your Account level message after sending yourself a test, it may be because the Campaign level message was once there and then deleted. You'll need to add a Campaign level message, even if its the same one.

Automatic Receipts for Admins and Team Members

As an admin or team member, Givebutter also makes it super easy to follow up with an even more individualized thank you message by sending you an email notification anytime someone has made a payment. We'll set the donor's email address as the Reply-To address, and link to their email address ("Send ____") in the email body as well.

You must be an Admin to receive these notifications or the credited team member.

Automatic Receipts for Offline Donations

Automatic receipts are also sent for Offline Donations, which you can process right from your Dashboard.

Sample Receipt

example receipt

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