Givebutter transactions appear on donor statements in a few different ways, depending on the payment method used.

The transaction description begins with "GB*" and usually includes most of the organization (account) name. However, due to the character limit, the full name may not appear in the charge description.

If a transaction is submitted via PayPal or Venmo, it will be displayed as "Givebutter" without specific organization information.

Payments made via ACH will only include the organization's name, without including "Givebutter".

If the organization's name isn't shown (ie. for PayPal and Venmo transactions) and you can't find your receipt, it can be difficult to recognize a charge. Please contact us for assistance with an unrecognized payment! We'd be happy to verify the legitimacy of a charge on your statement.

All donors are sent a detailed receipt when a transaction is submitted. Receipts include organization information and additional details about the payment. Our team is also able to resend receipts via email upon request.

I have a charge to Givebutter on my PayPal or Venmo. What is Givebutter?

Givebutter is an online fundraising platform that processes donations and other payments for third parties such as nonprofits, businesses, teams, and individuals. Givebutter's name appears on the receipt because we're the payment platform and merchant, but the funds go to the organization.

Can I file a dispute to reclaim funds from charges I don't recognize?

Please contact us before you file a dispute with your bank! We’re happy to locate your transaction and provide you with the campaign information if you aren’t sure what organization you donated to. A dispute can take several months to complete. The fastest way to get a refund or more information is to contact us.

Did I get a receipt for my Givebutter charge?

Every donation made on Givebutter sends an automated receipt to the email address entered at the time of checkout. This receipt details how much you were charged, the campaign you donated to, and the account running the campaign. If you are missing your receipt, please contact us and we’d be happy to resend it to you!

If a charge says Givebutter, do those funds go to the organization or Givebutter?

Don't worry, the funds go directly to the organization you donated to, not us. If you’ve recently made an online donation and see Givebutter on your bank or credit card statement, the organization you donated to used our platform to raise funds for their cause or event.