How do I request a refund for my transaction?
All transactions made on Givebutter are final, per our terms of service.
However, refunds can be issued in exceptional circumstances, at our sole discretion. If you've recently made a donation and would like to see if we can process a refund, please forward your email receipt to [email protected] and let us know how you'd like your refund.
There are two possible solutions to refund requests
1. If you inadvertently left a tip, we'd be more than happy to issue a refund for the tip amount and leave your donation as-is.
Before you choose this option, please know that tips go a long way toward sustaining our low-fee business model. We provide our platform free to everyone. We pride ourselves in making all fees transparent and without your tips, we would not be able to support this model. The option to remove a tip is presented to donors during the transaction process by changing the tip amount to "Other".
If you inadvertently left a tip to Givebutter, please contact us at [email protected] with your donation reference number and language indicating that you would like the tip refunded.
2. We can process a full refund, including any applicable fees and tips.
Partial refunds are not yet possible due to technical limitations. The refund will take 5-10 business days to appear on your statement.
We will not be able to refund your transaction if its funds have already been withdrawn. In this situation, all requests for refunds should be made directly to the campaign administrator.