The way your notifications, payment requests, and receipts appear to bidders depends on how your payment settings are configured.
Auto-Charge ON
Registering as a bidder gives the auction manager permission to charge the payment method on file either immediately after each item is won, or cumulatively at the end of the auction.
Winners will receive a notification of items won via text and email, followed by a transaction receipt.
Auto-Charge OFF (Payment Request)
Winners will receive a notification of items won via text and email, followed by a payment request for item(s) won. They will need to click the Pay for Items button or link to complete their transaction.
Clicking Pay for Items takes the winner back to Givebutter to complete payment.
After items are paid for, the winner will receive a transaction receipt.
Auto-Charge OFF + Tips disabled
The organization will absorb the processing fees if the donor chooses not to cover the fees.
Auto-Charge OFF + Tips disabled + Fees hidden
The organization will absorb credit card transaction fees of 2.9% + 30 cents per transaction and a platform fee of 5% per transaction.
Offline payments 💵
We don't yet support offline payments for auction items. Please see the feature request for offline auction item payments and add a vote!
To prevent payment request emails from being sent for an item that was paid for in person, you can mark the item as uncollectable. The item will be removed from the winning bidder's list of won items, and the status of the item will change to Unsold.
On your Auction tab, click Winning Bids in the sub-menu.
On the right side of the relevant item, click the three dots [...] and select Mark uncollectable.
