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Collecting payment: What an auction receipt/payment request looks like
Collecting payment: What an auction receipt/payment request looks like

Once an item has been won, it's time to settle the bill 💳

Sunny avatar
Written by Sunny
Updated over a week ago

Auctions can be set up with two different payment schedules. ⏰

collecting payment example
  • Immediately request payment when an item is won. (Winners pay for each item as they win them.)

  • Request payment when auction closes. (Winners pay for all the items they've won at the end of the auction.)

You can also choose to activate auto-charge 💸

auto charge payment method

Auto-Charge Payment Method ON

  • Registering as a bidder gives the auction manager permission to charge the payment method on file either immediately after each item is won, or cumulatively at the end of the auction.

  • Winners will receive a notification of items won, followed by a transaction receipt.

sample receipt for auto-charge auction

Auto-Charge Payment Method OFF (Payment Request)

  • Winners will receive a payment request for item(s) won and will need to click the Pay for Items button or link to complete their transaction.

    pay for items example

  • Clicking Pay for Items takes the winner back to Givebutter to complete payment.

payment screen
  • After items are paid for, the winner will receive a transaction receipt.

Auto-Charge Payment Method OFF and tips disabled

receipt example with tips off but fees visible
  • If the donor chooses not to cover the fees, the organization will absorb the processing fees. In this case, that means the organization would have $0.61 available to withdraw after fees were covered.

Auto-Charge Payment Method OFF, tips disabled and fees hidden

  • The organization will absorb credit card transaction fees of 2.9% + 30 cents per transaction and a platform fee of 5% per transaction.

receipt example with hidden fees

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