Skip to main content

Collecting payment: What an auction receipt/payment request looks like

Once an item has been won, it's time to settle the bill πŸ’³

Sunny avatar
Written by Sunny
Updated over 2 weeks ago

Your payment settings determine how your notifications, payment requests, and receipts appear to bidders.

Auto-Charge ON

  • Registering as a bidder gives the auction manager permission to charge the payment method on file either:

    • Immediately after each item is won

    • Cumulatively, at the end of the auction

  • Winners will receive a notification of items won via text and email, followed by a transaction receipt.

sample receipt for auto-charge auction

Auto-Charge OFF (Payment Request)

  • Winners will receive a text and email notification of their items won, followed by a payment request for the item(s) won. They must click the Pay for Items button or link to complete their transaction.

    pay for items example

  • Clicking Pay for Items takes the winner back to Givebutter to complete payment.

payment screen
  • After items are paid for, the winner will receive a transaction receipt.

Auto-Charge OFF + Tips disabled

receipt example with tips off but fees visible
  • The organization will absorb the processing fees if the donor chooses not to cover the fees.

Auto-Charge OFF + Tips disabled + Fees hidden

  • The organization will absorb credit card transaction fees of 2.9% + 30 cents per transaction and a platform fee of 5% per transaction.

receipt example with hidden fees

Offline payments πŸ’΅

For Live, Unsold, and Hidden items, you can manually declare a winner for an auction item and log an offline payment. For Sold/Ended items and items Awaiting Payment, you can record an offline payment.


Related content πŸ“š

Did this answer your question?