Once you've sold tickets, you can see them on your Tickets page. The Tickets page will display a list of all the tickets you've sold across all campaigns on your account.
Looking for information on editing tickets in your campaign manager? Click here!
Resend tickets ✉️
If you need to resend tickets to a donor, you can do this from the Tickets page. You will have the option of sending tickets to the email address they entered originally or sending them to a new email address.
In your dashboard, head to the Tickets page.
Locate the ticket you need to resend. Use the search bar next to the Actions button to find tickets by first name, last name, ticket type, or ticket number.
Select the three dots [...] on the right side, and click Resend Ticket.
Follow the prompts to resend the ticket or send it to a different email address.
Edit custom field responses ✏️
You can edit ticket custom field responses after a transaction has been submitted. This is handy if a donor forgot to fill it out or they accidentally selected the wrong answer.
On your Tickets page, click on the ticket you wish to edit.
In the sidebar that appears on the right side of the page, scroll to the bottom, and under Custom fields, click the Edit button next to the response.
Reassign or transfer tickets 🔄
If an existing ticket needs to be transferred to another person, an admin can reassign it in the dashboard. A reissued ticket will include the new ticket holder's name and email. You'll need the original ticket holder's name or email, and the new ticket holder's name and email.
If the new ticket holder isn't already in your contacts, you must create a new contact for them. To do this, head to the Contacts page in your dashboard.
Click New Contact in the upper right corner to manually add a contact. Enter the new ticket holder's name and email address. Click Create when you're done.
On your Tickets page, locate the ticket you'd like to transfer. (You can also use the search bar next to the Actions button to search the original purchaser's name or email.)
Click on the three dots [...] on the right side of the ticket you want to transfer, and click Reassign.
In the window that pops up, enter the new ticket holder's name, select the new contact from the list, and click the confirmation button. (The ticket will be removed from the original ticket holder's Activity Feed and will then appear on the new contact's Activity Feed.)
Now that the ticket information has been transferred, you must send the ticket to the new ticket holder. (On your Tickets page, the contact name will be changed, but the purchase date and other information will remain the same.)
Revoke tickets 🚫
Revoking a ticket does not automatically issue a refund, but it will render the ticket invalid, so it cannot be used to check in. Please be sure you want to revoke a ticket, as it cannot be undone! If you revoke a ticket, the ticket will be returned to the pool of available tickets for someone else to purchase.
You can revoke tickets from two places – the Tickets page and the Transactions page.
You can also revoke tickets as part of issuing a refund – just select Item or ticket return as the reason for the refund.
Tickets page
In your dashboard, head to the Tickets page.
Locate the ticket you would like to revoke. Use the search bar next to the Actions button to find tickets by first name, last name, ticket type, or ticket number.
Click the three dots [...] on the right side of the ticket, and click Revoke.
Transactions page
On the Transactions page, locate the transaction associated with the ticket you want to revoke. Use the search bar next to the Actions button.
Click on the relevant transaction, and a sidebar will appear on the right side of the page.
In the grey box, click on the name of the ticket in the sidebar or click View on the right side of the ticket name. The sidebar will open up the ticket.
Click the three dots [...] on the right side of the relevant ticket, and click Revoke.
Filter and sort 🧮
You can view (or export) specific tickets on the Tickets page by creating filters! Click the blue Filter button to open up the Filter menu.
Campaign – Sort tickets from a specific campaign or multiple campaigns.
Ticket Type – Sort tickets by ticket type, such as digital or in-person tickets.
Date – Sort tickets by date purchased.
Status – Sort tickets by status (checked in, not checked in, or revoked).
Export tickets 📨
Please follow our separate guide to exporting your tickets! This guide details all of the information included in an export.
If you create a filter before generating an export, your export will only include the filtered tickets. Filters are great for organizing ticket data before you export!
View transaction 🔍
Remember that the name on a ticket may differ from the name on the associated transaction, as it's common for donors to purchase tickets for people other than themselves. To view the transaction that a ticket was purchased on:
Click the three dots [...] on the right side of the ticket in your Tickets page.
Click View Transaction.
The sidebar on the right side of the page will display the transaction on which this ticket was purchased. Any other tickets purchased on this transaction will be listed alongside the ticket you clicked on.
FAQ 🤔
Can I edit the information on sold tickets?
You can transfer a ticket to another contact (which will issue a new name on the ticket) however, you cannot edit the type of ticket purchased or refund part of a transaction. If you need to change something other than the name, you may need to revoke the ticket, refund the transaction in full, and have the donor purchase the ticket again with the correct information.
How can I filter by in-person or digital tickets on my campaign?
You can either create a Ticket Type filter for each ticket (these will have separate ticket names, as entered on your Tickets page), or you can export your Tickets page – ticket type data will be included in your export.
Does revoking a ticket also refund it?
No – revoking a ticket invalidates it and returns the ticket to the pool of available tickets. You will need to issue a refund separately.