Givebutter treats each contact as an individual. When a contact unsubscribes from your marketing emails sent via Engage, they opt out of all future marketing emails for your account. Likewise, if they opt out of SMS messages, they are declining future text messages from your Givebutter account.

Emails and SMS messages are considered two different communication lines. They can be subscribed/unsubscribed independently from each other.

The "unsubscribe" button in emails allows your contacts to unsubscribe without the concern that they will be contacted again via that method. To unsubscribe from SMS messages, a contact can reply "STOP" to their most recent message from you.

If a contact who believes they opted out of contact from your account continues to receive marketing messages, it can result in complaints that could put your account at risk for compliance issues.

To minimize unsubscribes, we recommend using tags and segments to manage targeted communications with your supporters. Tags and segments help ensure that communication is relevant to a specific group of contacts.

Can I export my unsubscribed contacts?

You can't export just your unsubscribed contacts, but you can still get them in list format on a spreadsheet! Export your contacts like normal, and sort the resulting spreadsheet by subscription status to group your unsubscribed contacts. You can sort by subscription status for email and SMS separately.

If someone unsubscribes, will they still get their emailed receipts?

Yes! Unsubscribes only refer to marketing emails sent out through Engage. This does not apply to receipt emails. Donors will always be sent a receipt.