How to add email senders

Add senders so that your outbound emails come from a name your donors recognize.

Alyssa avatar
Written by Alyssa
Updated over a week ago

About email senders ✉️

An email sender is an email address that messages from Engage are sent from. You can add multiple email senders, but you must add at least one to complete setup and send your first message.

Email senders must be real, usable email addresses that already exist on your connected email domain. Givebutter isn't capable of creating new email addresses on your behalf – we can only connect to existing ones.

email sender example

Add a new sender ➕

  • In the Engage tab, click on Settings in the top right corner.

  • Click on Email Senders.

    an arrow points to email senders
  • If there are no email senders yet, enter the display name and email address you want to connect and click Submit.

  • To add additional senders, click Add New, and enter the sender name and email address.

  • A verification email will be sent to the email address you entered. Click verify email.

  • Your sender email will now show as Verified, and you can now create your first outbound email!

example of a verified email badge

Managing senders ⚙️

If you would like to edit or remove an email sender, click the three dots (...) next to the email and then select Edit Name or Delete Sender.

three dots used to edit or delete a sender


My organization has a website domain, but we use Gmail for email. Can we connect email addresses?

No – you can only connect email addresses that end in the same domain you connected the DNS records with. This is because you do not have access to edit DNS settings for the entire domain. You can only add these for a domain you own. You'll need to create a new email address using your custom domain.

What happens if I add a sender, but don't verify the email address?

You will not be able to send out an email from an unverified email sender. Please note that you can send yourself test emails in Engage from an unverified sender, but you cannot deploy a real outbound Engage email.

unverified error

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