If you own a domain through a third-party service, you can connect it or its subdomains to your Givebutter account. This will give Givebutter permission to send emails on your behalf. Please note that this is required to use our Engage feature.
How it works
To connect your domain or subdomain to Givebutter, you'll first generate DNS (Domain Name Service) record values in Givebutter. You'll then copy and paste the values into your DNS provider's domain manager.
Pro Tip: Domain connections require updates or additions to CNAME and TXT records, while subdomain connections only require the CNAME record.
Connect your custom domain/subdomain
The domain connection process requires you to copy and paste information from Givebutter to your domain provider's website or DNS management tools. We recommend that you work with two browser windows or tabs to quickly move between your sites.
To connect a domain in your Givebutter account, follow these steps
Pro Tip: If you haven’t already, you’ll first need to request access to the Engage feature.
Log in to your Givebutter Dashboard.
Navigate to the ENGAGE tab in the left-side panel
Click the SETUP DOMAIN button or the SETTINGS button.
Enter the domain name you want to connect to and click ADD DOMAIN.
Copy the records provided by Givebutter and paste them into the corresponding fields in your domain host's records. Sometimes the field may not exist in your domain host’s records, in this case, you’ll need to add it. Follow the instructions provided by your domain host to do so.
Return to the Givebutter dashboard’s Engage tab and click RUN VERIFICATION.
FYI: Some domain providers require that the dot ( . ) at the end of the CNAME record be removed for it to run appropriately. If you are getting an error, try removing the dot at the end of the CNAME string in your settings and running the verification again.
The domain connection can take up to 48 hours, depending on your domain provider. When the connection process is complete, you can use the domain to send emails from Givebutter.
Instructions on creating DNS records with common providers
Here are some resources for creating DNS records with popular domain providers. If your service isn't listed here, go to your provider's site and search their help documents, or contact their customer support team for assistance with creating or updating your records.
Dreamhost: How do I add custom DNS records?
DNSimple: Add a CNAME record
GoDaddy: Add a CNAME record
Network Solutions: How Do I Modify CNAME Records?
Google Domains: Manage resource records
Squarespace: Adding custom DNS records to your domain
FYI: Do not be confused if you see lingo in your DNS provider that isn't present inside Givebutter. "Name" is interchangeable with "Host," and "Value" is synonymous with "Data."
Troubleshoot failed connections
If the domain connection fails, here are a few things to check:
Do the CNAME and/or TXT records match?
Verify that the CNAME records and/or TXT records provided by Givebutter match the records in your domain provider account.
Is the domain expired?
Check with your domain provider to make sure your domain name has not expired.
When was the last time you ran a verification?
Click the Check DNS button in the Givebutter Engage domain settings.
Why is it not required to include Givebutter in our own custom SPF record?
When email standards were being formed, email providers used the SPF records of the From/Sender address domain to check for alignment. This meant that it was necessary to add a custom SPF record to DNS records in order to pass SPF alignment. This has since changed, and email providers no longer check the From field's domain when evaluating SPF and determining the results.