Before you start 📝
You'll need the following before you begin setup:
The name of your DNS provider, and login information for your DNS accoun
A real email address at your domain (an email address that ends in your website address, ie. [email protected])
Engage is automatically activated for verified nonprofit accounts. Accounts that are not verified will need to first Request Access on the Engage tab.
Who is my DNS provider?
If you're not sure who your DNS provider is, you can check at https://mxtoolbox.com/DNSLookup.aspx
Type your domain into the empty field
Click DNS Lookup
Your DNS provider will display at the bottom
Generate DNS records ✨
CNAME and TXT are the two DNS records you will be adding to your DNS provider, but before you add them, you need to generate them in Givebutter.
On the Engage tab in your Givebutter dashboard, click on Set up domain.
Click Add Domain and then select Use your domain and email address.
Enter your domain name, add a reply-to email, and click Add Domain. This will generate new TXT and CNAME values. Close out of this screen. There will be red error messages:
Not connectedandNot active.Don't worry, this is expected!
Click the Copy icon next to the TXT name information.
Keep this tab open; you'll need it in a minute.
Add records to Squarespace ➕
Next, you'll be adding these newly created CNAME and TXT records to Squarespace.
In a new tab, log into your Squarespace account.
Click on Domains at the top of the screen.
Click the three dots (...) next to the domain you want to connect to Givebutter and click Manage Domain Settings.
Click DNS Settings in the left-hand menu bar
Add TXT to Squarespace
In your Squarespace dashboard, click the Add record button.
Click the grey drop-down arrow under Type and select TXT.
Paste your copied value into the Host field.
Return to your Givebutter tab and copy the TXT Value field.
Paste that information in the Data/Text field of Squarespace.
Leave everything else as it is.
Click Save.
If you do not have an Add button to add new DNS records, or see a message mentioning custom nameservers, it's likely that your DNS records are not managed by Squarespace – please locate your DNS provider.
Add CNAME to Squarespace
Switch back to your Givebutter tab (make sure you keep your Squarespace tab open too!) and click on the copy icon in the CNAME Name field to copy it to your clipboard.
Return to your Squarespace tab and click the Add record button.
Click the grey drop-down arrow under Type and select CNAME.
Paste your copied value into the Host/www field.
Return to your Givebutter tab and copy the CNAME Value field.
Paste that information in the Data/Alias data field of Squarespace.
Leave everything else as it is.
Click Save.
Run Verification 🔄
Return to Givebutter and click the Refresh Status button. Verification can take up to 48 hours. Our system will automatically retry your verification for 72 hours.
Continue on to the next steps while you wait for verification. As long as they are also completed, you'll be able to send emails as soon as the green verified badges appear.
Completing setup ✅
There are just a few remaining steps to complete once you've successfully connected your domain.
Add email senders ✉️
In the Engage tab, click on Email Senders.
Click + Add new.
Enter the sender name and email address you want to connect and click Submit.
Emails must exist on the domain you have connected in order to be used for Engage.
A verification email will be sent to the email address you provided. Click verify email.
Your sender email should now show as Verified.
Your sender email address must be verified before you'll be able to send outbound emails using Engage.
Branding 🎨
In the Engage tab, click on Branding.
Upload a logo – recommended dimensions 300x300px, max size 5MB
A logo is required to be uploaded before you can send outbound emails. If you prefer not to display a logo, you can upload a white square of the same dimensions.
Choose a brand color.
Add an email logo hyperlink.
See our guide on customizing your Engage email branding, which includes some more tips and tricks.
Address 🏠
In the Engage tab, click on Address
Enter your address information.
Click Submit.
Congratulations! You're now ready to compose and send your first email via Engage! 🎉