When people register for your auction, they'll appear on the Bidders page in your campaign's auction tab! To view your registered bidders:
Click on your campaign's Auction tab.
Click Bidders in the left-hand menu.
This page lists the bidder's name, bidder ID number, the date they registered, and their current status (registered, anonymous, bidding, winner, or banned).
You cannot add or cancel bids from this page – please see our steps on manually adding or canceling a bid from your auction's Items page.
Bidder ID numbers can be useful for paddle bidding and live auctions. Just assign your bidders the same paddle number as their bidder ID, and entering manual bids will be smooth as butter.
View bidder information 👀
If you need to view detailed bidder information for a specific person, click on the dropdown arrow on the left side of the bidder's name to access details, including:
email address
phone number
shipping address
Please note that you can view this information, but you cannot edit this information on the bidder's behalf. A bidder must update their own information from their bidder profile.
Make a bidder anonymous or visible 👤
Click on the name of your campaign in the left-hand menu bar.
Click on the Auction tab, then click on Bidders in the sub-menu.
Click the three dots [...] to the right of the bidder's status.
Select Anonymize, then Anonymize on the confirmation screen.
To make a bidder's name public, follow the same steps but select Reveal instead.
Bidders can choose to make themselves anonymous at the time of registration.
Bidders can also make themselves anonymous after registration by heading to the auction page while logged in and clicking the Settings option as shown below.
Edit bidder number 🔢
If you want to customize a bidder number that's been automatically assigned, you can change it from your dashboard.
Click on the three dots to the right side of the bidder you want to edit, and select Edit bidder #.
In the popup window, enter a new bidder number. You cannot use the same bidder number multiple times – each bidder must be assigned a separate number.
Click Save when you're done.
Ban or unban a bidder ❌
Click on the name of your campaign in the left-hand menu bar.
Click on the Auction tab, then click on Bidders in the sub-menu.
Click the three dots [...] to the right of the bidder's status.
Select Ban, and confirm by clicking the Ban button. The bidder will not be notified that they have been banned.
To unban a bidder, follow the same steps but select Unban instead.
FAQ 🤔
What happens to the items a banned bidder was bidding on (or won)?
If the auction is still live, all bids associated with this bidder will be forfeited, and the item will be passed on to the next highest bidder. If the auction is finished, the item will be marked as unsold.
Can the banned bidder register for other auctions?
No. This bidder will not be able to use this profile to register for other auctions.
What if I unban someone?
They will be allowed to place bids again, but their previous bids will still be forfeited.