How to manage winning bids

After an item has been won, it will be listed in the Winning Bids tab.

Sunny avatar
Written by Sunny
Updated over a week ago

Winning Bids tab πŸ†

  1. To view details about the winning bidder, click the grey drop-down arrow on the left side of the Item name.

  2. The status shown on the right side indicates whether the item has been paid for or not. Additionally, once an item is marked as fulfilled, the status will show as "complete."

  3. Click the three dots [...] on the right side to:

    1. Resend invoice

    2. Mark uncollectable - the item will be removed from the winning bidder's list of won items. You can send a second chance offer to the runner-up, or continue to mark the item as uncollectable, which will change the status to Unsold.

    3. Charge bidder - automatically charge a saved payment method on the bidder's account. This will incur a 5% fee.

screen shot of steps one through three

πŸ‘‰ Important: In the event where two bidders have the same max bid amount, the individual who submitted the bid first will always be the top or winning bid.

Second chance bids πŸ₯ˆ

If you need to mark a winning bid as uncollectable, you'll be prompted to send a second chance offer to the runner-up bidder if you like.

  • Please note that the reserve price (if applicable) does not apply for second chance bids.

  • If you choose to send a second chance offer to the runner up, they will receive an email notification, and they will have 72 hours to complete the purchase.

  • You can continue to mark the item as uncollectable if you do not want to send a second chance offer for the item.

Related content πŸ“š

Did this answer your question?