Winning Bids tab 🏆
To view details about the winning bidder, click the grey drop-down arrow on the left side of the Item name.
The status shown on the right side indicates whether the item has been paid for or not. Additionally, once an item is marked as fulfilled, the status will show as "complete."
Click the three dots [...] on the right side to:
Resend invoice
Mark uncollectable - the item will be removed from the winning bidder's list of won items. You can send a second chance offer to the runner-up, or continue to mark the item as uncollectable, which will change the status to Unsold.
Charge bidder - automatically charge a saved payment method on the bidder's account. This will incur a 5% fee.
👉 Important: In the event where two bidders have the same max bid amount, the individual who submitted the bid first will always be the top or winning bid.
Second chance bids 🥈
If you need to mark a winning bid as uncollectable, you'll be prompted to send a second chance offer to the runner-up bidder if you like.
Please note that the reserve price (if applicable) does not apply for second chance bids.
If you choose to send a second chance offer to the runner up, they will receive an email notification, and they will have 72 hours to complete the purchase.
You can continue to mark the item as uncollectable if you do not want to send a second chance offer for the item.
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