Your ongoing gifts to an organization are listed on the Recurring plans page in your donor portal, grouped by status. Each plan shows the amount, how often you give, your next charge date and the payment method you use.
Select the link in any recurring plan email or receipt (it can be an older email), and sign in with your email address and the 6-digit code sent to you. Read more about logging into your portal →
If you're already in your portal, select Recurring plans from your portal home page, then click on a plan.
In the panel on the right, you'll see your plan details, including the name of the organization, the campaign you're donating to, the amount, frequency, start date, next charge date, payment method, expiry date, plan ID, and how much you've given in total so far from this specific plan.
Edit your plan amount 💸
You can edit the amount you donate, as well as the fee and tip settings for the recurring plan. Under your plan's detail sidebar, you'll see four options. Click Change amount.
Select the new amount you'd like to use for this plan going forward. Edit the processing fee and tip settings if you like. You'll also see a reminder date for your next charge.
Click Save amount when you're done. These changes will take effect the next time your plan is charged.
Edit your payment method 💳
Under your plan's detail sidebar, you'll see four options. Click Update payment method.
Enter the new card information you'd like to use for this recurring plan.
Click Save card when you're done. Future charges will use this payment method. Past charges aren't affected.
Pause your plan ☁️
Need a break? Pausing stops your charges until a date you choose, and your plan picks back up automatically after that. You can resume early or extend your pause at any time.
Under your plan's detail sidebar, you'll see four options. Click Pause plan.
Select how long you'd like to pause your recurring plan for, or enter a Custom date to resume your plan. If you set a custom date, charges resume on the date you set.
Click Pause plan to save.
Cancel your plan ❌
Under your plan's detail sidebar, you'll see four options. Click Cancel plan.
In the popup window, you may be prompted to give a smaller amount or pause your plan instead. If you wish to proceed, click Cancel plan.
Your plan's status will change to Ended, and you won't be charged in the future for this plan.
Canceled plans can't be restarted from your portal. If you'd like to give again later, start a new recurring gift from the organization's campaign page.
History and receipts 🧾
Select the plan, then select View payment history to see every charge for that plan.
To view or download a receipt as a PDF, click on a specific transaction in this list and click Download in the upper right corner.
FAQ 🤔
I have a recurring plan. Do I have (or need) a Givebutter account? Do I need to log in to manage my plan?
No. Creating a recurring plan doesn't create a Givebutter login, and you don't need one to manage your plan. Sign in to the organization's donor portal with the email address you used to give, and we'll send you a one-time code.
I don't have my most recent receipt. What should I do?
You can use the link in any Givebutter email or receipt for your recurring plan. It doesn't need to be the most recent one. You can also go to the organization's portal link and sign in with the email address you used to give.
I don't have any receipts from Givebutter. How do I manage my plan?
Double-check your spam folder and search for emails from Givebutter. If you still can't find one, ask the organization for their donor portal link and sign in with the email address you used to give. If you need more help, contact us.
I'm an admin, and a donor wants to edit their recurring plan.
Share this page with the donor. They can sign in to your donor portal with their email address and edit their plan themselves.
If they don't have any receipts, you can follow these directions to resend a donor's receipt! They can then edit their plan following the steps above.
I'm an admin and need to cancel a recurring plan on behalf of a donor.
Head to the Recurring Plans page in your dashboard and locate the plan you'd like to cancel. Click the three dots [...] on the right side of the relevant plan, and click Cancel Plan. Please note that admins cannot manage other details (such as donation amount or frequency) on behalf of a donor.
When are monthly and quarterly plans charged?
Monthly and quarterly plans are not charged at exactly 30 or 90-day intervals. Monthly plans will be charged every month without overflowing to the next month if the donation was originally submitted on the 31st. Likewise, quarterly plans are charged every three months (without overflowing to the next month if the donation was originally submitted on the 31st).
Will I be notified if my card is about to expire?
Givebutter will email recurring donors if the card on file for their recurring plan is set to expire before the next donation is processed, with the subject line: "Action Required: Your payment method will expire before your next donation." Whenever possible, Stripe will automatically update your saved information in the event of a lost, stolen, or expired card replacement. You can update your card anytime from your donor portal.
If a recurring plan is assigned to a specific fund, will each subsequent donation be credited to the same fund?
Yes – if a recurring transaction is assigned to a fund, all future payments from that plan will automatically be assigned to the same fund.