How do I request a refund for my transaction?

All transactions made on Givebutter are final, per our terms of service

However, refunds can be issued at our discretion at the request of either the donor or the Campaign Admin.

There are two possible solutions to refund requests.

1. If you left a tip without meaning to, we'd be more than happy to issue a refund for the tip amount and leave your donation as-is.

Before you choose this option, please know that tips go a long way toward sustaining our low-fee business model. We provide our platform free to everyone. We pride ourselves on making all fees transparent, and without your tips, we would not be able to support this model. The option to remove a tip is presented to donors during the transaction process by changing the tip amount to "Other."

If you added a tip to Givebutter and would like it refunded, please contact us at [email protected] with your donation reference number and a written request that you would like the tip refunded.

2. We can process a full refund, including any applicable fees and tips. 

Partial refunds are not yet possible due to technical limitations. To request a full refund, including any applicable fees and tips, please contact us at [email protected] with your donation reference number and a written request that you would like a full refund.

Refunds take 5-10 business days to appear on your statement. 

Please note: We will not be able to refund your transaction if its funds have already been withdrawn from Givebutter by the Campaign Admin. In this situation, all requests for refunds should be made directly to the campaign administrator.


Did this answer your question?