How to create and manage Promo Codes

Applying promo codes to an Event campaign

• Navigate to the Event campaign you wish to purchase tickets from

• Select the Tickets button in the top right of the campaign

• At the top of the first slide, click “Add promo code”

• Type in your code in the box and click “Add”

• Your code has been applied! Select your tickets and proceed through the checkout flow

• On the final slide, you will see your discounted tickets and final cost

• Fill in your payment details and click Finish

• Your PDF tickets and email receipt will be sent to your email address immediately after the transaction successfully completes

Note: PDF Tickets are only sent if the campaign is hybrid or in-person. Digital events and Products do not issue PDF Tickets.

Managing Promo Codes in the Dashboard

You can have unlimited uniquely named promo codes that can be active or inactive for any of your Event campaigns.

There are two types of discount codes you can offer:

1. Fixed - i.e. $10 off

2. Percent - i.e. 10% off‍

There are also two types of usage limits

1. Unlimited (default): code can be used an unlimited number of times

2. Limited: code can only be used X number of times

Note: Promo code usage limits are currently in Beta and not self-serve, so please contact us, and we'll be happy to help you get set up!

How to design promo codes for your campaign

1. Navigate to your desired Event campaign via the Dashboard

2. Click the [Event] tab at the top

3. On the left side, you’ll see a sub-tab called “Promo Codes”, select that option

4. Click the blue “Add Promo Code” button at the top

5. Here you can enter information on your Promo Code, including the code itself, the discount type (fixed, percentage), and the amount.

6. Don't forget to hit “Save” when you are finished

How to edit an existing promo code

1. Navigate to your desired Event campaign via the Dashboard

2. Click the Event tab at the top

3. On the left side, you’ll see a sub-tab called “Promo Codes”, select that option

4. Click “Edit” next to the promo code you wish to change to pop open the editor

5. Here, you can mark it as inactive and edit the promo code

6. Don't forget to hit “Save” when you are finished

How to delete an existing promo code

1. Navigate to your desired Event campaign via the Dashboard

2. Click the Event tab at the top

3. On the left side, you’ll see a sub-tab called “Promo Codes”, select that option

4. Find the code you wish to delete, and click the red Trash icon on the right of the box

5. Click “Yes” in the “Are You Sure?” pop-up and your promo code has been deleted!

Note: Deleting a promo code will not affect tickets that have already been purchased using that code

Live Example

See this feature in action by doing the following:

1. Visit our demo campaign: https://demo.givebutter.com/events

2. Click “Donate & Tickets” in the top right

3. Click “Add promo code”

4. Enter the code EARLYBIRD, then click “Add”

5. Promo code applied!