To edit the bank details or contact information added in your Stripe Express account, you'll need to head to Stripe via your Givebutter Payouts page. You can change this information at any time.
Givebutter account admins are different from Stripe account admins. There is usually only one person who is the designated admin for the Stripe account. Their phone number and email are connected to receive security codes for login purposes.
Updating your email address or phone number ✉️
This information is used for verification codes, logins, and important updates (such as requests for more information), so please ensure it's up to date. Under Your Account, select the email address or phone number you'd like to change.
Enter the new information you'd like added to the account, and click Save!
Unable to access your Stripe account ❌
If the previous admin for your Stripe account is no longer with your organization and you cannot access your Stripe Express account via your Givebutter dashboard, you will need to request an account recovery from Stripe.
You can get in touch with them at https://support.stripe.com/express/contact/email.
In the message, you'll want to let them know that the previous account holder is no longer a part of your organization, so you'll need help with an account recovery and it's best to include your Stripe ID.
Updating your connected payout information 🏦
Log into your Givebutter dashboard.
Click the Payouts tab in the left-hand side panel.
Click View Stripe Account.
You'll be directed over to Stripe, and asked to verify your identity via a 6-digit code sent to the mobile phone number added to the account.
Once you're logged into Stripe and you can see the dashboard, click the person/user icon in the upper right corner. This will take you to Your Account.
You can update your connected bank account or debit card if your information has changed. Under Your Account, scroll down, and select the Givebutter account located under Payout Details. (It might be the only account listed here.)
A sidebar will open up on the right side, where you can see the current connected bank account or debit card. Click the pencil icon to edit this information, or replace it with new information. You can only link one payout method at a time.
Stripe FAQ 🤔
Who can edit Payout information? 🕵🏽♂️
The Payout account should be accessed by someone authorized to handle the finances for your organization. If that’s not you, please ask the relevant person to edit this information.
Can I connect an international bank account? 🌍
Unfortunately not. At this time, we only support direct deposits for US bank accounts and debit cards. Record your interest in payout methods for other countries and currencies on our product roadmap!
Can I delete my bank details from Stripe? ❌
No, you currently cannot delete your bank details entirely from this connection, but you can replace them with other information. Add a vote to the feature request to delete extra bank information.
Are there any limitations on connecting a debit card? 💳
There is a $9,999 limit (per withdrawal) on debit card transfers. If you plan to process over $9,999 at a time, we recommend linking a bank account for uninterrupted deposits.
I don't want to connect my own Payout information. How do I send funds to someone else? 🎁
You can automatically send a campaign's donations to another Givebutter account! Check out our guide on how to send funds directly to a beneficiary account.