Only account users with Admin or Mobile Access roles can use the Givebutter mobile app. All other users (including team members, auction bidders, and donors) must log in via a browser.
If you're running an in-person auction, you can collect item payments from auction participants using the Givebutter mobile app. You have the option of charging a registered bidder's saved payment information (entered at registration) or a new credit or debit card via Tap to Pay, or a card reader. Learn more about using the Givebutter mobile app →
There are two ways to collect payment for auction items. You can either charge specific bidders for items they've won/purchased, or declare a winner and take payment for a manually entered price. Like all Givebutter transactions, the winner will receive an emailed receipt for their purchase.
You can manually declare winners (on the mobile app) for:
✅ Live items with or without a Buy Now price set
✅ Private/Hidden items with or without a Buy Now price set
You cannot declare a winner (on the mobile app) for:
❌ Paused items with or without a Buy Now price set
❌ Unsold items with or without a Buy Now price set
❌ Sold items with or without a Buy Now price set
❌ Canceled items with or without a Buy Now price set
In the mobile app, ensure the correct campaign is selected, then scroll down to the Auction section. Click on the Live items option to be taken to a list of all of your auction items.
Click the tabs near the top of the screen to view other item statuses, including:
All – All items in this auction
Live – Items that are still available for bidding or purchase
Won – Items that have been won/purchased
Completed – Won/purchased items for which payment has been received
To quickly search for a specific item, use the search bar at the top of the screen.
Collect payment by bidder 💰
To view a list of bidders, click the View bidders button. This includes:
Pending payment – Bidder has won item(s) but is still pending payment
Active bidders – Bidders who have bid on at least one item in the auction
All – All registered bidders
The total dollar amount displayed for Pending payment bidders is a cumulative total for all items they still owe payment for.
Click on a specific bidder to view a list of items that require payment. (This view will also include any items they have placed bids on but didn't necessarily win.) You can either enter checkout for all items at once, or for one or more specific items. Select the relevant items, then click Continue to payment.
On the Checkout screen, enter payment information and additional purchase details:
Opt in or out of covering processing fees (default is opted in)
Opt in or out of showing the winner as anonymous (default is opted out)
As applicable, enter shipping information for the item
Select a payment method (the supporter's saved payment method, or credit/debit card via Tap to Pay or card reader)
If you uncheck the box for Cover processing fees, the processing fees will be deducted from the total amount your organization receives for this auction item payment.
Click Pay to process payment. After payment is processed, the supporter will receive an emailed receipt sent to the email address they used to register for the auction.
Declare a winner 🏆
You can manually declare a winner for an item, enter a customized price, and either save the bid for later payment collection or continue to checkout.
To declare a winner for an item, locate an item by using the Search items function or the Live tab. (To declare a winner, the item must still be available for bid or purchase.) At the bottom of the item page, click Declare winner.
Select a winner from the list of registered bidders and click Continue.
Enter the price you'd like to charge the winner, without including processing fees. If you enter a price lower than the buy now price (as applicable), you'll need to confirm your selection before proceeding.
Click Continue to payment to process payment right away. Alternatively, click Save for later to lock in the price and winner for this item and process payment at a later time.
Complete checkout information for the purchase:
Opt in or out of covering processing fees (default is opted in)
Opt in or out of showing the winner as anonymous (default is opted out)
As applicable, enter shipping information for the item
Select a payment method (the supporter's saved payment method or pay with a new card via a connected card reader)
After payment is processed, the supporter will receive an emailed receipt sent to the email address they used to register for the auction.
Fees 💸
The fees for processing auction item payments on the app are 5% plus the standard processing fee of 2.9% + $0.30 per transaction.