How to close an account

You can only close an account if you haven’t received any donations via Givebutter yet.

Mark Rummel avatar
Written by Mark Rummel
Updated over a week ago

You can fully close your Givebutter account if you haven't received any transactions on your account, including test transactions added by yourself. If you have received transactions on your account, you will not be able to fully delete it, but you can close down any existing campaigns and effectively abandon the account.

If you'd like to close a campaign rather than your account, you can turn off donations, set an end date, or delete an unused campaign.

If you are closing your account because you had a bad experience and/or will be using another platform, please message us first by clicking the chat bubble in the bottom right corner. We would love to learn more about your fundraising efforts and how we can help or improve!

Closing an account 🗑️

  • In your dashboard, navigate to Account, then click on the About tab.

  • In the section called Organization Profile, scroll to the bottom section.

  • Click the Close Account button. 

close account

A closed account cannot be undone or restored, so please be sure!

Unable to close account ❌

If you are receiving an error message that says "Whoops. Couldn't delete account. Please contact us." this is because there are transactions on the account, and our system is not able to delete it.

error message

Instead of deleting the account, you can:

This effectively abandons the account, while maintaining the financial paper trail we are required to preserve.

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