If you are closing your account because you had a bad experience and/or will be using another platform, please message us first by clicking the chat bubble in the bottom right corner. We would love to learn more about your fundraising efforts and how we can help or improve!
If you'd like to close a campaign rather than your account, you can turn off donations, set an end date, or delete an unused campaign.
Closing an account 🗑️
In your dashboard, navigate to Settings, then click on the About tab.
In the section called Organization Profile, scroll to the bottom section.
Click the Close Account button.
A closed account cannot be undone or restored, so please be sure! It is possible to delete an account that has processed transactions.
Unable to close account ❌
If you are receiving an error message, this is because our system is unable to delete the account. Please note that you cannot delete an account with an active Givebutter Plus subscription or trial – you must cancel your subscription in order to proceed.
If you are not a Givebutter Plus subscriber and cannot close your account, you can:
Contact us to delete your user profile (your login)
This effectively abandons the account while maintaining the financial paper trail we are required to preserve.