Hey Changemaker! 👋 Before we get started, if you are closing your campaign because you had a bad experience and/or will be using another platform, please reach out to us first! We would love to learn more about your fundraising efforts and how we can help or improve.
For campaigns that have received payments 💸
You will not be able to fully delete a campaign that has received any payments, including offline payments, test payments, deleted and refunded payments. You still have a few options to close out the campaign!
Stop accepting payments ❌
This option disables the payment button on your campaign, so no new transactions can be processed.
Form campaigns will no longer be accessible. Page and Event campaigns will remain visible, but the payment button will be disabled. Auction pages will remain visible, and a banner will say "This auction has ended".
In your Dashboard, select your campaign from the list in the left-hand sidebar.
If you don't see it, click All Campaigns to get the full list.
Click on the Tools tab.
Under Payment Settings, toggle Accepting Payments to the off position.
Click Save!
Turning off new payments will not affect existing recurring donations – these will continue to process as normal until they are canceled.
Set an end date ⏰
If you're looking to close your campaign at a specific point in the future, you can set an end date. Once the end date passes, your campaign will automatically stop accepting payments, if you have configured it to do so.
For all campaigns:
In your Dashboard, select your campaign from the list in the left-hand sidebar.
If you don't see it, click All Campaigns to get the full list.
Click on the Settings tab and scroll to the Design section.
Set the end date, and switch Accept payments even after the end date to the off position.
For Event campaigns, you can set two different end dates:
End date for the Event itself
Click on the Event tab.
On the Event Details subtab, set the End Date & Time.
Click Save.
Campaign end dates always override Event end dates. If your campaign end date is before your Event end date, new payments will be switched off.
For Auctions, you can set multiple end dates:
End date for the Auction itself
Click on the Auction tab.
On the Auction Settings subtab, set the end date under Date & Time.
Click Save Edits at the bottom of the page.
You can edit Auction start and end dates after the Auction has started, even if bids have already been placed.
Unlist your campaign 🔒
If you'd like to hide your campaign from public view, you can unlist your campaign so only those who have the link can access it. You can either keep accepting donations, or switch off payments in addition.
In your Dashboard, select your campaign from the list in the left-hand sidebar.
If you don't see it, click All Campaigns to get the full list.
Click on the Settings tab and scroll to the Other section.
Toggle Make this campaign unlisted to the on position.
Click Save!
If you previously shared the link to this campaign online, anyone with access to the link can still see the campaign. If you want to add an extra layer of privacy, change the campaign URL and remove public posts that include the URL.
For campaigns that have not received payments 🗑️
You can only delete a campaign that has not received any transactions, including offline donations, or transactions put through for testing purposes.
In your Dashboard, select your campaign from the list in the left-hand sidebar.
If you don't see it, click All Campaigns to get the full list.
Click on the Settings tab and scroll to the Other section.
Click the red button that says Delete Campaign.
Once a campaign is deleted, it cannot be undone or reversed. We cannot restore campaigns that have been deleted by mistake – proceed with caution!