This CSV file is an excellent way for you to analyze your account’s payout history. You can download this data, then open it into third-party software like Excel or Google Sheets, and create tables and graphs out of it.
If you're looking for a report that details the individual donations included in a specific payout, you'll want to export a payout details report instead.
Exporting payout history 💾
Log into your dashboard.
Navigate to the Payouts page in the left-hand menu bar and click the Payout History tab.
If you do not see the Payouts tab, you do not have admin status on this account. See our article on user roles to learn more about setting different roles and permissions.
Click the Export button at the top right side of the Payout History section.
Click Export again in the popup.
Your report will be sent to your email. In the email, click the Download button or copy and paste the provided link into your browser. This email link is good for 72 hours.
If you can't locate the file, check your Downloads folder and desktop. You'll need to open the CSV file in an app that can open spreadsheets, such as Excel, Numbers, or Google Sheets.
Data included in this report 🤓
Expand the heading below to view a full list of all the data columns included in a payout export.
Full list of export data: Payout History Report
Full list of export data: Payout History Report
Reference #
Campaign name - the name of the Campaign the payout is in reference to
Method - the method of transfer
Status - status of the payout (ie. Pending/Successful)
Amount - total Payout amount, before any fees or tips
Fee - any fees charged for the payout, will always be $0.00. Note that this does not refer to any transaction fees.
Tip - any optional tip left for Givebutter by the Campaign owner at the time of withdrawal
Payout - the actual amount transferred to you
Currency - currently, only USD is supported
Created at - the date the payout was created
Troubleshooting 🛠
If you're generating reports, but aren't receiving our emails, please do the following troubleshooting steps before contacting us:
Ensure you've checked your email spam/junk box. Because these emails are sent from no-reply address, email providers may categorize them as junk mail.
Sometimes, these messages are filtered into folders previously set up in email accounts, or they're deleted automatically. Check any relevant folders.
Search your inbox for "[email protected]".
Check your email settings to be sure the address [email protected] is whitelisted, a firewall isn't blocking us, or there isn't some server issue.
If you've tried all of these options, and you're still having trouble receiving export emails, please contact our team – we'd be happy to assist!