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How to offer donors the option to mail in a check
How to offer donors the option to mail in a check

Enable the option for donors to pay by check in the Tools tab of any campaign.

Alyssa avatar
Written by Alyssa
Updated over a week ago

Once this option is enabled, donors can select to pay by check on any type of campaign. Check payment will appear as an option for one-time payments โ€“ย recurring plans do not support offline (check or cash payment).

Donors who pay by check will be sent an automated receipt, like all other transactions on Givebutter. When a donor opts to mail in a check, no payment processing fees or platform fees are incurred because no processing takes place online.

Admins can also log offline donations via cash or check manually from the dashboard. This is ideal if you don't want to offer this option to donors but wish to log offline payments for your campaign. Learn about managing offline donations โ†’

check option

Enabling check payments โž•

  • In your dashboard, select the campaign you'd like to enable check payments for.

  • Click on the Tools tab and locate the first section called Payment settings.

  • Toggle on the option to Allow supporters to select to pay via check.

  • Add Check mailing instructions. This should include an address or location to send or deliver checks to, along with any special instructions. This is a required field.

  • Save your changes when you're done!

check mailing instructions

Payouts + depositing checks ๐Ÿ’ฐ

The total pledged check amount will automatically be added to your campaign's public goal total. It is your responsibility to follow up with your supporters to make sure the check is received.

Offline donations are received directly by the organization and are therefore not paid out by Givebutter. To see which donations were offline, you can sort by payment method in your Transactions page. Additionally, the payment method is included as a column on a Transactions CSV Export.

filter check transactions

Paying by check on a campaign ๐Ÿ‘€

Check payment will appear alongside the other available payment methods for your campaign. The format of the checkout will vary depending on the type of campaign.

Form campaigns

  • First and last name

  • Email address

  • Phone number (optional)

  • Check number (optional)

checkout process for check payment

Page and Event campaigns

  • First and last name

  • Email address

  • Phone number (optional)

  • Address (optional)

All campaigns will be updated to the Form checkout design in the near future.

check option on page or event campaign

Auction items cannot yet be paid for by check or cash. Please see our offline auction payment feature request for more information, and add a vote if this is a feature you are interested in!

FAQ ๐Ÿค”

What if a supporter pays by check but never sends a check to pay?

If someone enters a check payment on your campaign but your organization never receives their check payment, you can delete an offline transaction in your dashboard. If any tickets were purchased on the transaction, you can also revoke these.

I enabled the check option, but it's not appearing on my campaign.

Your campaign's default donation frequency might be set to a recurring option, such as monthly, quarterly, or yearly. Double-check that you've selected a one-time donation rather than a recurring option, and check should appear as an option.

I want to enter a check payment, but I don't want the option to be available for donors to select it themselves.

No problem! You don't need to enable check payments publicly to enter an offline payment via check or cash. All you need to do is add a new transaction manually from your Transactions page.

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