FAQs and Troubleshooting

A curated list of the most commonly asked questions by users, donors and nonprofits.

Max Friedman avatar Tori Meglio avatar
39 articles in this collection
Written by Max Friedman and Tori Meglio
User FAQs

How do I start a new campaign?

It takes less than five minutes to create an account and start a campaign
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Written by Max Friedman
Updated over a week ago

How do I join an existing team or fundraiser as a team member?

Team members can join via email invitation from an Admin or Editor of the campaign, or via direct link / join button (if available)
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Written by Max Friedman
Updated over a week ago

How do I change my profile picture or upload a new one?

You can upload a new profile photo by going to givebutter.com/profile
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Written by Max Friedman
Updated over a week ago

How do I edit my campaign's Story?

Go to your campaign in the dashboard and click "Story" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do I add a Personal Story? How can I personalize my fundraising page with text, images, videos, etc? (Team Members)

Click "Manage" at the top of your campaign page, then "Edit your story"
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Written by Max Friedman
Updated over a week ago

How do I edit my end date?

Go to your campaign in the dashboard and click "Details" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do I edit my campaign's goal?

Go to your campaign in the dashboard and click "Details" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do I add a Personal Goal? (Team Members)

Click "Manage" at the top of your campaign page > "Your Goal" > "Save"
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Written by Max Friedman
Updated over a week ago

How can I customize my campaign link (URL)?

Go to your campaign in the dashboard and click "đź“ŁSharing" > "General" in the Campaign Manager
Tori Meglio avatar
Written by Tori Meglio
Updated this week

How can I customize my group link (URL)?

Go to your dashboard and click on the settings icon next to your group's name > "Landing page"
Tori Meglio avatar
Written by Tori Meglio
Updated this week

Where can I find my campaign link? How do member links work?

Admins and team members can always find their campaign links in their user profiles at givebutter.com/profile
Tori Meglio avatar
Written by Tori Meglio
Updated this week

How do I create a custom QR Code?

You can easily generate a QR Code that donors can scan using a smartphone to learn more about your campaign.
Tori Meglio avatar
Written by Tori Meglio
Updated this week

How do I add team members?

There are three ways to add team members, as described in "Team" section of your Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do user roles and permissions work?

Users roles are broken down by member, editor and admin -- each with distinct permissions
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Written by Max Friedman
Updated over a week ago

How can I add offline donations? How do offline donations work?

You can process offline donations and credit them to a specific campaign, team, and member right from the Donations tab in your dashboard.
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Written by Max Friedman
Updated over a week ago

How do I send my funds directly to a nonprofit?

This is currently in beta testing, but you can still send funds manually by adding a nonprofit's payout information directly to your account
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Written by Max Friedman
Updated over a week ago

What happens if I don't reach my goal?

You keep every dollar you raise, regardless of whether you hit your goal
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Written by Max Friedman
Updated over a week ago

Do I have to link my Venmo account to receive Venmo donations?

No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.
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Written by Max Friedman
Updated over a week ago

Are bank transfers secure?

Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.
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Written by Max Friedman
Updated over a week ago

How can I leave a campaign? How do I remove myself as a team member?

Click "Manage" at the top of your campaign page > "Settings" > "Leave campaign"
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

How do I close a campaign?

You can turn off donations, set an end date, or delete a campaign altogether to stop accepting donations.
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Written by Max Friedman
Updated over a week ago
Donor FAQs

Can I donate anonymously? How does it work?

Yes! Check the box that says "Hide my donation from public view" to hide your name and/or amount. Info is always shared with the organizer.
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Written by Max Friedman
Updated over a week ago

How can I customize my donation?

While donating, you have the option to add a message of support along with an image, animated GIF, or drawing
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Written by Max Friedman
Updated over a week ago

How do I request a refund for my donation?

All transactions made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund
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Written by Max Friedman
Updated over a week ago

How can I donate with Venmo?

All campaigns support Venmo as a payment option upon checkout for those using smartphones or tablets
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Written by Max Friedman
Updated over a week ago

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and Venmo, with even more payment options coming soon
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Written by Max Friedman
Updated over a week ago

What countries are currencies are supported?

Givebutter is supported all over the world. All donations are processed in USD($)
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Written by Max Friedman
Updated over a week ago

How do pledges work?

Pledges are transactions that only get processed if a fundraiser meets its goal.
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Written by Max Friedman
Updated over a week ago

What does the verification badge mean?

Verified accounts on Givebutter have been vetted by the Givebutter team to ensure their legitimacy as a 501(c)(3) registered public charity.
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Written by Max Friedman
Updated over a week ago