FAQs and Troubleshooting

What is Givebutter and how does it work?

Givebutter makes it easy, low cost, and incredibly fun to raise the most money possible for good causes.

Written by Max Friedman
Updated over a week ago

Who can use Givebutter and what can I raise money for?

Thousands of student organizations, nonprofits, sports teams, startups, and individuals use Givebutter to fundraise for causes of all kinds

Written by Max Friedman
Updated over a week ago

Is Givebutter free? What are the fees?

Givebutter is completely free to use and offers the lowest, most transparent fees in the fundraising industry

Written by Max Friedman
Updated over a week ago

Are donations secure? How does Givebutter protect its users?

Givebutter utilizes the world’s very best payment encryption technology and security and regularly reviews all campaigns

Written by Max Friedman
Updated over a week ago

How do withdrawals work? Do I have to reach my goal?

You can easily set up bank deposits or send funds directly to a nonprofit regardless of whether you reach your goal

Written by Max Friedman
Updated over a week ago

Are donations tax-deductible?

Donations are tax-deductible if the campaign's beneficiary has 501(c)(3) status with the IRS

Written by Max Friedman
Updated over a week ago

How can I contact you?

Click the chat bubble in the bottom right corner!

Written by Max Friedman
Updated over a week ago

How does the Givebutter Referral Program work?

Earn $100 cash for recommending Givebutter

Written by Tori Meglio
Updated over a week ago

How do I setup my custom subdomain on Givebutter?

This article explains how to get your custom subdomain connected to your Givebutter account.

Written by Liran Cohen
Updated over a week ago

How do I start a new campaign?

It takes less than five minutes to create an account and start a campaign

Written by Max Friedman
Updated over a week ago

How do I edit my user profile?

Your user profile lives inside the circle at the top right corner of your dashboard.

Written by Tori Meglio
Updated over a week ago

How do I create a new Account?

Create unlimited new Accounts from your Dashboard

Written by Tori Meglio
Updated over a week ago

How do I manage multiple Accounts?

Manage an unlimited number of Accounts from your Dashboard

Written by Tori Meglio
Updated over a week ago

How do I join an existing team or fundraiser as a team member?

Team members can join via email invitation from an Admin or Editor of the campaign, or via direct link / join button (if available)

Written by Max Friedman
Updated over a week ago

How do I change my profile picture or upload a new one?

You can upload a new profile photo by going to givebutter.com/profile

Written by Max Friedman
Updated over a week ago

How can I adjust the aspect ratio of my cover photo?

Givebutter makes it easy for your images to look perfect on every device

Written by Tori Meglio
Updated over a week ago

How do I edit my campaign's Story?

Go to your campaign in the dashboard and click "Story" in the Campaign Manager

Written by Tori Meglio
Updated over a week ago

How do I add a Personal Story? How can I personalize my fundraising page with text, images, videos, etc? (Team Members)

Click "Manage" at the top of your campaign page, then "Edit your story"

Written by Max Friedman
Updated over a week ago

How do I edit my end date?

Go to your campaign in the dashboard and click "Details" in the Campaign Manager

Written by Tori Meglio
Updated over a week ago

How do I edit my campaign's goal?

Go to your campaign in the dashboard and click "Details" in the Campaign Manager

Written by Tori Meglio
Updated over a week ago

How do I add a Personal Goal? (Team Members)

Click "Manage" at the top of your campaign page > "Your Goal" > "Save"

Written by Max Friedman
Updated over a week ago

How can I customize my campaign link (URL)?

Go to your campaign in the dashboard and click "Sharing" > "General" in the Campaign Manager

Written by Tori Meglio
Updated over a week ago

How can I customize my group link (URL)?

Go to your dashboard and click on the settings icon next to your group's name > "Landing page"

Written by Tori Meglio
Updated over a week ago

How to upgrade your Giving Hub

Starting on July 15th, 2020, all organizations using the old version of the Giving Hub will be notified and given one month to upgrade.

Written by Jeff Vaz
Updated over a week ago

Where can I find my campaign link? How do member links work?

Admins and team members can always find their campaign links in their user profiles at givebutter.com/profile

Written by Tori Meglio
Updated over a week ago

How can I switch an existing Campaign type to Collect, Fundraise, or Events?

Easily switch an existing campaign type at any time

Written by Tori Meglio
Updated over a week ago

How do I add team members?

There are three ways to add team members, as described in "Team" section of your Campaign Manager

Written by Jeff Vaz
Updated over a week ago

How do I delete team members? How do I hide team members?

Admins have the ability to delete or hide team members while granting admin/editor access

Written by Jeff Vaz
Updated over a week ago

How do User roles and permissions work?

Users roles are broken down by Team Member, Editor, and Admin -- each with distinct permissions

Written by Tori Meglio
Updated over a week ago

How can I add and delete offline donations? How do offline transactions work?

You can process offline transactions and credit them to a specific campaign, team, and member from the Transactions tab in your dashboard.

Written by Tori Meglio
Updated over a week ago

How do I manually edit a Transaction to credit the correct Team Member?

Assign or edit a transaction to credit a Team Member on your Fundraise or Events Campaign.

Written by Tori Meglio
Updated over a week ago

How can I hide a message in the Supporter Feed?

Edit a supporter message to make it public or private on your Fundraise or Events Campaign.

Written by Tori Meglio
Updated over a week ago

How do I send my funds directly to a nonprofit?

This is currently in beta testing, but you can still send funds manually by adding a nonprofit's payout information directly to your account

Written by Max Friedman
Updated over a week ago

What happens if I don't reach my goal?

You keep every dollar you raise, regardless of whether you hit your goal

Written by Max Friedman
Updated over a week ago

Do I have to link my Venmo account to receive Venmo donations?

No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.

Written by Max Friedman
Updated over a week ago

Are bank transfers secure?

Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.

Written by Max Friedman
Updated over a week ago

How can I leave a campaign? How do I remove myself as a team member?

Click "Edit my page" at the top of your campaign page > "Settings" > "Leave campaign"

Written by Tori Meglio
Updated over a week ago

How do I close a campaign?

You can turn off donations, set an end date, or delete a campaign altogether to stop accepting donations.

Written by Tori Meglio
Updated over a week ago

How do I close an account?

You can close an account if you haven't raised any money through campaigns.

Written by Tori Meglio
Updated over a week ago

How do I create and manage ticket types?

Customize and edit your ticket types right from the dashboard.

Written by Jeff Vaz
Updated over a week ago

Why tip Givebutter?

Tips help us sustain a low-fee platform for everyone.

Written by Jeff Vaz
Updated over a week ago

Can I donate anonymously? How does it work?

Yes! Check the box that says "Hide my donation from public view" to hide your name and/or amount. Info is always shared with the organizer.

Written by Tori Meglio
Updated over a week ago

How can I customize my donation?

While donating, you have the option to add a message of support along with an image, animated GIF, or drawing

Written by Tori Meglio
Updated over a week ago

How do I request a refund for my transaction?

All transactions made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund

Written by Tori Meglio
Updated over a week ago

How can I donate with Venmo?

All campaigns on Givebutter support Venmo as a payment option for those using smartphones or tablets

Written by Tori Meglio
Updated over a week ago

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and Venmo, with even more payment options coming soon

Written by Max Friedman
Updated over a week ago

What countries are currencies are supported?

Givebutter is supported all over the world. All donations are processed in USD($)

Written by Max Friedman
Updated over a week ago

How do pledges work?

Pledges are transactions that only get processed if a fundraiser meets its goal.

Written by Max Friedman
Updated over a week ago

What does the verification badge mean?

Verified accounts on Givebutter have been vetted by the Givebutter team to ensure their legitimacy as a 501(c)(3) registered public charity.

Written by Max Friedman
Updated over a week ago

How can I transfer or upgrade my tickets?

To transfer or upgrade your ticket, please contact Givebutter Support at [email protected]

Written by Max Friedman
Updated over a week ago

Does Givebutter issue tax receipts?

Givebutter automatically issues donation receipts to donors, which can be customized with a message to include any tax-pertinent information

Written by Tori Meglio
Updated over a week ago

How can I get my nonprofit verified and what are the benefits of doing so?

Registered 501c3 nonprofits are eligible for verification by Givebutter. Verified nonprofits receive a special badge and exclusive benefits.

Written by Max Friedman
Updated over a week ago