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FAQs and Troubleshooting
FAQs and Troubleshooting
A curated list of the most commonly asked questions by users, donors and nonprofits.
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65 articles in this collection
Written by
Max Friedman,
Tori Meglio,
Kait Cogswell
and 1 other
General
What is Givebutter and how does it work?
Givebutter makes it easy, low cost, and incredibly fun to raise the most money possible for good causes.
Written by
Tori Meglio
Updated over a week ago
Who can use Givebutter and what can I raise money for?
Thousands of nonprofits, schools, students, sports teams, startups, and individuals use Givebutter to fundraise for causes of all kinds
Written by
Tori Meglio
Updated over a week ago
Is Givebutter free? What are the fees?
Givebutter is completely free to use and offers the lowest, most transparent fees in the fundraising industry
Written by
Tori Meglio
Updated over a week ago
Are donations secure? How does Givebutter protect its users?
Givebutter utilizes the world’s very best payment encryption technology and security and regularly reviews all campaigns
Written by
Max Friedman
Updated over a week ago
How do withdrawals work? Do I have to reach my goal?
You can easily set up bank deposits or send funds directly to a nonprofit regardless of whether you reach your goal
Written by
Tori Meglio
Updated over a week ago
Are donations tax-deductible?
Donations are tax-deductible if the campaign's beneficiary has 501(c)(3) status with the IRS
Written by
Max Friedman
Updated over a week ago
How does the Givebutter Referral Program work?
Earn $100 cash for recommending Givebutter
Written by
Tori Meglio
Updated over a week ago
How can I contact Givebutter?
Click the chat bubble in the bottom right corner!
Written by
Tori Meglio
Updated over a week ago
User FAQs
How can I verify my email address and phone number?
Givebutter requires all users to verify their email address and phone number to verify their identity and provide utmost security.
Written by
Tori Meglio
Updated over a week ago
How do I reset my password?
If you have your Givebutter user email, you can reset your password
Written by
Tori Meglio
Updated over a week ago
How do I change my profile picture or upload a new one?
You can upload a new profile photo by going to givebutter.com/profile
Written by
Tori Meglio
Updated over a week ago
How do I edit my user profile?
Your user profile lives inside the circle at the top right corner of your dashboard
Written by
Tori Meglio
Updated over a week ago
How do I start a new campaign?
It takes less than five minutes to create an account and start a campaign
Written by
Tori Meglio
Updated over a week ago
How do I create a new account?
Create unlimited new Accounts from your Dashboard
Written by
Tori Meglio
Updated over a week ago
How do I manage multiple accounts?
Manage an unlimited number of Accounts from your Dashboard
Written by
Tori Meglio
Updated over a week ago
How do user roles and permissions work?
Users roles are broken down by Admin, Editor, and Team Member -- each with distinct permissions
Written by
Tori Meglio
Updated over a week ago
How can I adjust the aspect ratio of my cover photo?
Givebutter makes it easy for your images to look perfect on every device.
Written by
Tori Meglio
Updated over a week ago
How do I edit my campaign's Story?
Go to your campaign in the dashboard and scroll to the bottom of the Details tab.
Written by
Tori Meglio
Updated over a week ago
How do I edit my campaign's goal?
Select your Campaign in the Dashboard and click "Details" in the Campaign Manager
Written by
Tori Meglio
Updated over a week ago
What happens if I don't reach my goal?
You keep every dollar you raise, regardless of whether you hit your goal
Written by
Max Friedman
Updated over a week ago
How do I edit my end date?
Go to your Campaign in the dashboard and click Settings in the Campaign Manager
Written by
Tori Meglio
Updated over a week ago
How can I switch an existing Campaign type to Collect, Fundraise, or Events?
Easily switch an existing campaign type at any time
Written by
Tori Meglio
Updated over a week ago
How can I customize my account link / Landing Page (URL)?
Navigate to the dashboard and click on Account Settings, then navigate to the Landing Page tab
Written by
Tori Meglio
Updated over a week ago
How can I customize my campaign link (URL)?
Go to your campaign in the dashboard and click the Sharing tab.
Written by
Tori Meglio
Updated over a week ago
Where can I find my campaign link? How do team member links work?
Admins and team members can always find their campaign links in their user profiles at givebutter.com/profile
Written by
Tori Meglio
Updated over a week ago
How can I add and delete offline transactions? How do offline transactions work?
You can process offline transactions from the Transactions tab in your Dashboard.
Written by
Tori Meglio
Updated over a week ago
How can I hide a message in the Supporter Feed?
Edit a supporter message/comment to make it public or private on your Fundraise or Events Campaign.
Written by
Tori Meglio
Updated over a week ago
How do I offer donors the option to mail in a check?
Enable the option for donors to pay by check in the Tools tab of your Campaign manager.
Written by
Tori Meglio
Updated over a week ago
How do I manage Account Funds / Donation Designations?
Manage Account Funds & Donation Designations right from the Givebutter Dashboard
Written by
Tori Meglio
Updated over a week ago
How to export Chapters to CSV
Export all your Chapters to a neatly organized CSV
Written by
Kait Cogswell
Updated over a week ago
How do I send my funds directly to a nonprofit?
Raise funds for any nonprofit on Givebutter by linking your payout directly to a nonprofit's account
Written by
Tori Meglio
Updated over a week ago
Do I have to link my Venmo account to receive Venmo donations?
No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.
Written by
Tori Meglio
Updated over a week ago
Are bank transfers secure?
Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.
Written by
Tori Meglio
Updated over a week ago
How do I make a campaign “unlisted”?
Hide your campaign from public view. Only those with the URL will be able to find your campaign.
Written by
Tori Meglio
Updated over a week ago
How do I duplicate a campaign?
Duplicating a previous campaign is a great way to set up your next campaign quickly and easily!
Written by
Tori Meglio
Updated over a week ago
How do I close a campaign?
You can stop accepting donations, set an end date, or delete the campaign entirely.
Written by
Kait Cogswell
Updated over a week ago
How do I close an account?
You can close an account if you haven't yet raised any money.
Written by
Tori Meglio
Updated over a week ago
Donor FAQs
Why tip Givebutter?
Tips help us sustain a low-fee platform for everyone.
Written by
Tori Meglio
Updated over a week ago
Givebutter on my credit card / Venmo / PayPal statement
All donations made to fundraising campaigns via the Givebutter platform are displayed on your payment method’s statement as *GIVEBUTTER.
Written by
Chris Bohn
Updated over a week ago
How can I leave a message of support?
While donating, you have the option to add a message of support along with an image, animated GIF, or drawing
Written by
Tori Meglio
Updated over a week ago
Can I donate anonymously? How does it work?
Yes! Check the box that says "Hide my name or amount from public view" to hide your name and/or amount from the Supporter Feed.
Written by
Tori Meglio
Updated over a week ago
How do I edit and manage my recurring donation?
Edit and manage your monthly, quarterly, weekly, and annual payments from your donation receipt or by contacting us via email or chat
Written by
Tori Meglio
Updated over a week ago
How do I request a refund for my transaction?
All transactions made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund
Written by
Tori Meglio
Updated over a week ago
How can I transfer or upgrade my tickets?
To transfer or upgrade your ticket, please contact Givebutter Support at
[email protected]
Written by
Tori Meglio
Updated over a week ago
How can I donate with Venmo?
All campaigns on Givebutter support Venmo as a payment option for those using smartphones or tablets
Written by
Tori Meglio
Updated over a week ago
What payment methods do you accept?
Givebutter accepts all major credit cards, debit cards, ACH, PayPal, Venmo, Digital Wallet with even more payment options coming soon
Written by
Tori Meglio
Updated over a week ago
What countries are currencies are supported?
Givebutter is supported all over the world. All donations are processed in USD($)
Written by
Tori Meglio
Updated over a week ago
What does the verification badge mean?
Verified accounts on Givebutter have been vetted to ensure their legitimacy as a 501(c)(3) tax-exempt charitable organization.
Written by
Tori Meglio
Updated over a week ago
Team Member FAQs
How do I join a campaign as a team member?
Team members can join a campaign in three ways: Email Invite, Direct Link, or Public "Fundraise" Button.
Written by
Tori Meglio
Updated over a week ago
How do I update my Team Member slug / link / URL?
Manage your Team Member URL from your User Profile
Written by
Tori Meglio
Updated over a week ago
How do I add a Personal Story? How can I personalize my fundraising page with text, images, videos, etc?
Click "Manage" at the top of your campaign page, then "Edit your story"
Written by
Tori Meglio
Updated over a week ago
How do I add a Personal Goal to my Team Member page?
Click "Manage" at the top of your campaign page > "Your Goal" > "Save"
Written by
Tori Meglio
Updated over a week ago
How can I leave a campaign? How do I remove myself as a team member?
Click "Edit my page" at the top of your campaign page > "Settings" > "Leave campaign"
Written by
Tori Meglio
Updated over a week ago
Team/Members FAQs for Admins
How do I add Team Members?
There are three ways to add team members, as described in the "Team" tab of your Campaign Manager
Written by
Tori Meglio
Updated over a week ago
How do I delete Team Members?
Admins have the ability to delete team members
Written by
Kait Cogswell
Updated over a week ago
How do I manually edit a Transaction to credit the correct Team Member?
Edit a transaction to credit a Team Member on your Fundraise or Events Campaign.
Written by
Tori Meglio
Updated over a week ago
How do I move Team Members between Teams?
Move Team Members between Teams in the Team tab of your Fundraise or Events Campaign.
Written by
Tori Meglio
Updated over a week ago
Ticket FAQs for Admins
How do I create and manage ticket types?
Customize and edit your ticket types via the Dashboard
Written by
Tori Meglio
Updated over a week ago
How do I revoke tickets?
Admins have the ability to revoke Events campaign tickets via the Dashboard
Written by
Tori Meglio
Updated over a week ago
Selling items using a Givebutter Events campaign
Sell a variety of items by adding images, converting your ticket types, and adding Custom Fields
Written by
Tori Meglio
Updated over a week ago
Selling raffle tickets using a Givebutter Events campaign
How to sell raffle tickets on Givebutter
Written by
Tori Meglio
Updated over a week ago
Nonprofit FAQs
Does Givebutter issue tax receipts?
Givebutter automatically issues donation receipts to donors, which can be customized with a message to include any tax-pertinent information
Written by
Tori Meglio
Updated over a week ago
How can I get my nonprofit verified and what are the benefits of doing so?
Registered 501c3 nonprofits are eligible for verification by Givebutter. Verified nonprofits receive a special badge and exclusive benefits.
Written by
Tori Meglio
Updated over a week ago
Pro/Premium/Giving Hub FAQs
Subscription Billing explained
Manage your Givebutter subscriptions, update your card info, cancel your plan, and view/print invoices.
Written by
Tori Meglio
Updated over a week ago
How do I set up my custom subdomain on Givebutter?
This article explains how to get your custom subdomain connected to your Givebutter account.
Written by
Tori Meglio
Updated over a week ago