FAQs and Troubleshooting

What is Givebutter and how does it work?

Givebutter makes it easy, low cost, and incredibly fun to raise the most money possible for good causes.

Written by Tori Meglio
Updated over a week ago

Who can use Givebutter and what can I raise money for?

Thousands of nonprofits, schools, students, sports teams, startups, and individuals use Givebutter to fundraise for causes of all kinds

Written by Tori Meglio
Updated over a week ago

Is Givebutter free? What are the fees?

Givebutter is completely free to use and offers the lowest, most transparent fees in the fundraising industry

Written by Tori Meglio
Updated over a week ago

Are donations secure? How does Givebutter protect its users?

Givebutter utilizes the world’s very best payment encryption technology and security and regularly reviews all campaigns

Written by Max Friedman
Updated over a week ago

How do withdrawals work? Do I have to reach my goal?

You can easily set up bank deposits or send funds directly to a nonprofit regardless of whether you reach your goal

Written by Tori Meglio
Updated over a week ago

Are donations tax-deductible?

Donations are tax-deductible if the campaign's beneficiary has 501(c)(3) status with the IRS

Written by Max Friedman
Updated over a week ago

How does the Givebutter Referral Program work?

Earn $100 cash for recommending Givebutter

Written by Tori Meglio
Updated over a week ago

How can I contact Givebutter?

Click the chat bubble in the bottom right corner!

Written by Tori Meglio
Updated over a week ago

Why tip Givebutter?

Tips help us sustain a low-fee platform for everyone.

Written by Tori Meglio
Updated over a week ago

Givebutter on my credit card / Venmo / PayPal statement

All donations made to fundraising campaigns via the Givebutter platform are displayed on your payment method’s statement as *GIVEBUTTER.

Written by Chris Bohn
Updated over a week ago

How can I leave a message of support?

While donating, you have the option to add a message of support along with an image, animated GIF, or drawing

Written by Tori Meglio
Updated over a week ago

Can I donate anonymously? How does it work?

Yes! Check the box that says "Hide my name or amount from public view" to hide your name and/or amount from the Supporter Feed.

Written by Tori Meglio
Updated over a week ago

How do I edit and manage my recurring donation?

Edit or cancel your monthly, quarterly and annual payments from your donation receipt

Written by Amber Ferrero
Updated over a week ago

How do I request a refund for my transaction?

All transactions made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund

Written by Tori Meglio
Updated over a week ago

How can I transfer or upgrade my tickets?

To transfer or upgrade your ticket, please contact Givebutter Support at [email protected]

Written by Tori Meglio
Updated over a week ago

How can I donate with Venmo?

All campaigns on Givebutter support Venmo as a payment option for those using smartphones or tablets

Written by Tori Meglio
Updated over a week ago

What payment methods do you accept?

Givebutter accepts all major credit cards, debit cards, ACH, PayPal, Venmo, Digital Wallet with even more payment options coming soon

Written by Tori Meglio
Updated over a week ago

What countries are currencies are supported?

Givebutter is supported all over the world. All donations are processed in USD($)

Written by Tori Meglio
Updated over a week ago

What does the verification badge mean?

Verified accounts on Givebutter have been vetted to ensure their legitimacy as a 501(c)(3) tax-exempt charitable organization.

Written by Tori Meglio
Updated over a week ago

How can I verify my email address and phone number?

Givebutter requires all users to verify their email address and phone number to verify their identity and provide utmost security.

Written by Tori Meglio
Updated over a week ago

How do I reset my password?

If you have your Givebutter user email, you can reset your password

Written by Tori Meglio
Updated over a week ago

How do I change my profile picture or upload a new one?

You can upload a new profile photo by going to givebutter.com/profile

Written by Tori Meglio
Updated over a week ago

How do I edit my user profile?

Your user profile lives inside the circle at the top right corner of your dashboard

Written by Tori Meglio
Updated over a week ago

How do I start a new campaign?

It takes less than five minutes to create an account and start a campaign

Written by Tori Meglio
Updated over a week ago

How do I create a new account?

Create unlimited new Accounts from your Dashboard

Written by Tori Meglio
Updated over a week ago

How do I manage multiple accounts?

Manage an unlimited number of Accounts from your Dashboard

Written by Tori Meglio
Updated over a week ago

How do user roles and permissions work?

Access permissions for Givebutter users: Admins, Editors, and Team Members.

Written by Tori Meglio
Updated over a week ago

How can I adjust the aspect ratio of my cover photo?

Givebutter makes it easy for your images to look perfect on every device.

Written by Tori Meglio
Updated over a week ago

How do I edit my campaign's Story?

Go to your campaign in the dashboard and scroll to the bottom of the Details tab.

Written by Tori Meglio
Updated over a week ago

How do I edit my campaign's goal?

Select your Campaign in the Dashboard and click "Details" in the Campaign Manager

Written by Tori Meglio
Updated over a week ago

What happens if I don't reach my goal?

You keep every dollar you raise, regardless of whether you hit your goal

Written by Max Friedman
Updated over a week ago

How do I edit my end date?

Go to your Campaign in the dashboard and click Settings in the Campaign Manager

Written by Tori Meglio
Updated over a week ago

How can I switch an existing Campaign type to Collect, Fundraise, or Events?

Easily switch an existing campaign type at any time

Written by Tori Meglio
Updated over a week ago

How can I customize my account link / Landing Page (URL)?

Navigate to the dashboard and click on Account Settings, then navigate to the Landing Page tab

Written by Tori Meglio
Updated over a week ago

How can I customize my campaign link (URL)?

Go to your campaign in the dashboard and click the Sharing tab.

Written by Tori Meglio
Updated over a week ago

Where can I find my campaign link? How do team member links work?

Admins and team members can always find their campaign links in their user profiles at givebutter.com/profile

Written by Tori Meglio
Updated over a week ago

How can I add and delete offline transactions? How do offline transactions work?

You can process offline transactions from the Transactions tab in your Dashboard.

Written by Tori Meglio
Updated over a week ago

How can I hide a message in the Supporter Feed?

Edit a supporter message/comment to make it public or private on your Fundraise or Events Campaign.

Written by Tori Meglio
Updated over a week ago

How do I offer donors the option to mail in a check?

Enable the option for donors to pay by check in the Tools tab of your Campaign manager.

Written by Tori Meglio
Updated over a week ago

How do I manage Account Funds / Donation Designations?

Manage Account Funds & Donation Designations right from the Givebutter Dashboard

Written by Tori Meglio
Updated over a week ago

How to export Chapters to CSV

Export all your Chapters to a neatly organized CSV

Written by Kait Cogswell
Updated over a week ago

How do I send my funds directly to a nonprofit?

Raise funds for any nonprofit on Givebutter by linking your payout directly to a nonprofit's account

Written by Tori Meglio
Updated over a week ago

Do I have to link my Venmo account to receive Venmo donations?

No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.

Written by Tori Meglio
Updated over a week ago

Are bank transfers secure?

Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.

Written by Tori Meglio
Updated over a week ago

How do I make a campaign “unlisted”?

Hide your campaign from public view. Only those with the URL will be able to find your campaign.

Written by Tori Meglio
Updated over a week ago

How do I duplicate a campaign?

Duplicating a previous campaign is a great way to set up your next campaign quickly and easily!

Written by Tori Meglio
Updated over a week ago

How do I close a campaign?

You can stop accepting donations, set an end date, or delete the campaign entirely.

Written by Kait Cogswell
Updated over a week ago

How do I close an account?

You can close an account if you haven't yet raised any money.

Written by Tori Meglio
Updated over a week ago

How do I join a campaign as a team member?

Team members can join a campaign in three ways: Email Invite, Direct Link, or Public "Fundraise" Button.

Written by Tori Meglio
Updated over a week ago

How do I update my Team Member slug / link / URL?

Manage your Team Member URL from your User Profile

Written by Tori Meglio
Updated over a week ago

How do I add a Personal Story? How can I personalize my fundraising page with text, images, videos, etc?

Click "Manage" at the top of your campaign page, then "Edit your story"

Written by Tori Meglio
Updated over a week ago

How do I add a Personal Goal to my Team Member page?

Click "Manage" at the top of your campaign page > "Your Goal" > "Save"

Written by Tori Meglio
Updated over a week ago

How can I leave a campaign? How do I remove myself as a team member?

Click "Edit my page" under the Cover Photo image > "Settings" > "Leave campaign"

Written by Amber Ferrero
Updated over a week ago

How do I add Team Members?

There are three ways to add team members, as described in the "Team" tab of your Campaign Manager

Written by Tori Meglio
Updated over a week ago

Add Team Members manually

Add Team Members to your Fundraise or Events campaigns manually.

Written by Amber Ferrero
Updated over a week ago

How do I delete Team Members?

Admins have the ability to delete team members

Written by Kait Cogswell
Updated over a week ago

How do I manually edit a Transaction to credit the correct Team Member?

Edit a transaction to credit a Team Member on your Fundraise or Events Campaign.

Written by Tori Meglio
Updated over a week ago

How do I move Team Members between Teams?

Move Team Members between Teams in the Team tab of your Fundraise or Events Campaign.

Written by Tori Meglio
Updated over a week ago

How do I create and manage ticket types?

Customize and edit your ticket types via the Dashboard

Written by Tori Meglio
Updated over a week ago

How do I revoke tickets?

Admins have the ability to revoke Events campaign tickets via the Dashboard

Written by Tori Meglio
Updated over a week ago

Selling items using a Givebutter Events campaign

Sell a variety of items by adding images, converting your ticket types, and adding Custom Fields

Written by Tori Meglio
Updated over a week ago

In-person Events: QR code ticket scanning, check-ins, and troubleshooting

Live event check-in using QR code scanning is the easiest and fastest way to get guests through the door and into your event.

Written by Tori Meglio
Updated over a week ago

Selling raffle tickets using a Givebutter Events campaign

How to sell raffle tickets on Givebutter

Written by Kait Cogswell
Updated over a week ago

Does Givebutter issue tax receipts?

Givebutter automatically issues donation receipts to donors, which can be customized with a message to include any tax-pertinent information

Written by Tori Meglio
Updated over a week ago

How can I get my nonprofit verified and what are the benefits of doing so?

Registered 501c3 nonprofits are eligible for verification by Givebutter. Verified nonprofits receive a special badge and exclusive benefits.

Written by Tori Meglio
Updated over a week ago

Subscription Billing explained

Manage your Givebutter subscriptions, update your card info, cancel your plan, and view/print invoices.

Written by Tori Meglio
Updated over a week ago

How do I set up my custom subdomain on Givebutter?

This article explains how to get your custom subdomain connected to your Givebutter account.

Written by Tori Meglio
Updated over a week ago