FAQs and Troubleshooting

A curated list of the most commonly asked questions by users, donors and nonprofits.

Max Friedman avatar Tori Meglio avatar Kait Cogswell avatar +1
64 articles in this collection
Written by Max Friedman, Tori Meglio, Kait Cogswell and 1 other
General

What is Givebutter and how does it work?

Givebutter makes it easy, low cost, and incredibly fun to raise the most money possible for good causes.
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Written by Tori Meglio
Updated over a week ago

Who can use Givebutter and what can I raise money for?

Thousands of nonprofits, schools, students, sports teams, startups, and individuals use Givebutter to fundraise for causes of all kinds
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Written by Tori Meglio
Updated over a week ago

Is Givebutter free? What are the fees?

Givebutter is completely free to use and offers the lowest, most transparent fees in the fundraising industry
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Written by Tori Meglio
Updated over a week ago

Are donations secure? How does Givebutter protect its users?

Givebutter utilizes the world’s very best payment encryption technology and security and regularly reviews all campaigns
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

How do withdrawals work? Do I have to reach my goal?

You can easily set up bank deposits or send funds directly to a nonprofit regardless of whether you reach your goal
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Written by Tori Meglio
Updated over a week ago

Are donations tax-deductible?

Donations are tax-deductible if the campaign's beneficiary has 501(c)(3) status with the IRS
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

How does the Givebutter Referral Program work?

Earn $100 cash for recommending Givebutter
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Written by Tori Meglio
Updated over a week ago

How can I contact Givebutter?

Click the chat bubble in the bottom right corner!
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Written by Tori Meglio
Updated over a week ago
User FAQs

How do I edit my user profile?

Your user profile lives inside the circle at the top right corner of your dashboard
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Written by Tori Meglio
Updated over a week ago

How do I reset my password?

If you have your Givebutter user email, you can reset your password
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Written by Tori Meglio
Updated over a week ago

How do I change my profile picture or upload a new one?

You can upload a new profile photo by going to givebutter.com/profile
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Written by Tori Meglio
Updated over a week ago

How do I start a new campaign?

It takes less than five minutes to create an account and start a campaign
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Written by Tori Meglio
Updated over a week ago

How do I create a new account?

Create unlimited new Accounts from your Dashboard
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Written by Tori Meglio
Updated over a week ago

How do I manage multiple accounts?

Manage an unlimited number of Accounts from your Dashboard
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Written by Tori Meglio
Updated over a week ago

How do user roles and permissions work?

Users roles are broken down by Admin, Editor, and Team Member -- each with distinct permissions
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Written by Tori Meglio
Updated over a week ago

How can I adjust the aspect ratio of my cover photo?

Givebutter makes it easy for your images to look perfect on every device.
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Written by Tori Meglio
Updated over a week ago

How do I edit my campaign's Story?

Go to your campaign in the dashboard and scroll to the bottom of the Details tab.
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Written by Tori Meglio
Updated over a week ago

How do I edit my campaign's goal?

Select your Campaign in the Dashboard and click "Details" in the Campaign Manager
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Written by Tori Meglio
Updated over a week ago

What happens if I don't reach my goal?

You keep every dollar you raise, regardless of whether you hit your goal
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

How do I edit my end date?

Go to your Campaign in the dashboard and click Settings in the Campaign Manager
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Written by Tori Meglio
Updated over a week ago

How can I switch an existing Campaign type to Collect, Fundraise, or Events?

Easily switch an existing campaign type at any time
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Written by Tori Meglio
Updated over a week ago

How can I customize my account link / Landing Page (URL)?

Navigate to the dashboard and click on Account Settings, then navigate to the Landing Page tab
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Written by Tori Meglio
Updated over a week ago

How can I customize my campaign link (URL)?

Go to your campaign in the dashboard and click the Sharing tab.
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Written by Tori Meglio
Updated over a week ago

Where can I find my campaign link? How do team member links work?

Admins and team members can always find their campaign links in their user profiles at givebutter.com/profile
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Written by Tori Meglio
Updated over a week ago

How can I add and delete offline transactions? How do offline transactions work?

You can process offline transactions from the Transactions tab in your Dashboard.
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Written by Tori Meglio
Updated over a week ago

How can I hide a message in the Supporter Feed?

Edit a supporter message to make it public or private on your Fundraise or Events Campaign.
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Written by Tori Meglio
Updated over a week ago

How do I offer donors the option to mail in a check?

Enable the option for donors to pay by check in the Tools tab of your Campaign manager.
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Written by Tori Meglio
Updated over a week ago

How do I manage Account Funds / Donation Designations?

Manage Account Funds & Donation Designations right from the Givebutter Dashboard
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Written by Tori Meglio
Updated over a week ago

How to export Chapters to CSV

Export all your Chapters to a neatly organized CSV
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Written by Kait Cogswell
Updated over a week ago

How do I send my funds directly to a nonprofit?

Raise funds for any nonprofit on Givebutter by linking your payout directly to a nonprofit's account
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Written by Tori Meglio
Updated over a week ago

Do I have to link my Venmo account to receive Venmo donations?

No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.
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Written by Tori Meglio
Updated over a week ago

Are bank transfers secure?

Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.
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Written by Tori Meglio
Updated over a week ago

How do I make a campaign “unlisted”?

Hide your campaign from public view. Only those with the URL will be able to find your campaign.
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Written by Tori Meglio
Updated over a week ago

How do I duplicate a campaign?

Duplicating a previous campaign is a great way to set up your next campaign quickly and easily!
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Written by Tori Meglio
Updated over a week ago

How do I close a campaign?

You can stop accepting donations, set an end date, or delete the campaign entirely.
Kait Cogswell avatar
Written by Kait Cogswell
Updated over a week ago

How do I close an account?

You can close an account if you haven't yet raised any money.
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Written by Tori Meglio
Updated over a week ago
Donor FAQs

Why tip Givebutter?

Tips help us sustain a low-fee platform for everyone.
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Written by Tori Meglio
Updated over a week ago

Givebutter on my credit card / Venmo / PayPal statement

All donations made to fundraising campaigns via the Givebutter platform are displayed on your payment method’s statement as *GIVEBUTTER.
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Written by Chris Bohn
Updated over a week ago

How can I leave a message of support?

While donating, you have the option to add a message of support along with an image, animated GIF, or drawing
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Written by Tori Meglio
Updated over a week ago

Can I donate anonymously? How does it work?

Yes! Check the box that says "Hide my name or amount from public view" to hide your name and/or amount from the Supporter Feed.
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Written by Tori Meglio
Updated over a week ago

How do I edit and manage my recurring donation?

Edit and manage your monthly, quarterly, weekly, and annual payments from your donation receipt or by contacting us via email or chat
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Written by Tori Meglio
Updated over a week ago

How do I request a refund for my transaction?

All transactions made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund
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Written by Tori Meglio
Updated over a week ago

How can I transfer or upgrade my tickets?

To transfer or upgrade your ticket, please contact Givebutter Support at [email protected]
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Written by Tori Meglio
Updated over a week ago

How can I donate with Venmo?

All campaigns on Givebutter support Venmo as a payment option for those using smartphones or tablets
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Written by Tori Meglio
Updated over a week ago

What payment methods do you accept?

Givebutter accepts all major credit cards, debit cards, ACH, PayPal, Venmo, Digital Wallet with even more payment options coming soon
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Written by Tori Meglio
Updated over a week ago

What countries are currencies are supported?

Givebutter is supported all over the world. All donations are processed in USD($)
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Written by Tori Meglio
Updated over a week ago

What does the verification badge mean?

Verified accounts on Givebutter have been vetted to ensure their legitimacy as a 501(c)(3) tax-exempt charitable organization.
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Written by Tori Meglio
Updated over a week ago