Frequently Asked Questions

A curated list of the most commonly asked questions by users and donors.

Max Friedman avatar Tori Meglio avatar Chris Bohn avatar +2
26 articles in this collection
Written by Max Friedman, Tori Meglio, Chris Bohn and 2 others
Users

Fundraise with Venmo 🤑

Your donors can now easily pay in seconds using Venmo, with no additional setup required
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

What payment methods does Givebutter accept?

Givebutter accepts all major credit cards, debit cards, ACH, PayPal, Venmo, Digital Wallet with even more payment options coming soon
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

Do I have to link my Venmo account to receive Venmo donations?

No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

How do withdrawals work? Do I have to reach my goal?

You can easily set up bank or debit card deposits or send funds directly to a nonprofit regardless of whether you reach your goal
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

What happens if I don't reach my campaign goal?

You keep every dollar you raise, regardless of whether you hit your goal
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

Are bank transfers secure?

Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

Are donations secure? How does Givebutter protect its users?

Givebutter utilizes the world’s very best payment encryption technology and security and regularly reviews all campaigns
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

Does Givebutter issue tax receipts?

Givebutter automatically issues donation receipts to donors, which can be customized with a message to include any tax-pertinent information
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

Is Givebutter mobile optimized?

Look perfect on every device - even your old Motorola Razr (ok probably not)
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

How to use the Givebutter Referral Program

Earn $100 cash for recommending Givebutter
Tori Meglio avatar
Written by Tori Meglio
Updated this week

How do I import data into Givebutter?

Guidance for importing your data into Givebutter using the Imports tab.
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

What countries and currencies are supported?

Givebutter is supported all over the world. All donations are processed in USD($)
Max Friedman avatar
Written by Max Friedman
Updated over a week ago
Donors

Givebutter on my credit card / Venmo / PayPal statement

All donations made to fundraising campaigns via the Givebutter platform are displayed on your payment method’s statement as *GIVEBUTTER.
Chris Bohn avatar
Written by Chris Bohn
Updated over a week ago

What does the verification badge mean?

Verified accounts on Givebutter have been vetted to ensure their legitimacy as a 501(c)(3) tax-exempt charitable organization.
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

Are donations tax-deductible?

Donations are tax-deductible if the campaign's beneficiary has 501(c)(3) status with the IRS
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

How can I donate with Venmo?

All campaigns on Givebutter support Venmo as a payment option for those using smartphones or tablets
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

Can I donate anonymously?

Absolutely, follow these directions to hide your name and/or donation amount from the campaign Supporter Feed
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago

How do I edit and manage my recurring donation?

Edit or cancel your monthly, quarterly and annual payments from your donation receipt
Amber Ferrero avatar
Written by Amber Ferrero
Updated over a week ago

How do I request a refund for my transaction/donation?

All donations made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund
Max Friedman avatar
Written by Max Friedman
Updated over a week ago

How can I transfer or upgrade my tickets?

To transfer or upgrade your ticket, please contact Givebutter Support at [email protected]
Tori Meglio avatar
Written by Tori Meglio
Updated over a week ago