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Frequently Asked Questions
Frequently Asked Questions
A curated list of the most commonly asked questions by users and donors.
25 articles in this collection
Written by
Max Friedman,
Chris Bohn,
and
Mark Rummel
General
What is Givebutter and how does it work?
Givebutter brings together everything you need to successfully raise funds, track progress, and engage your supporters. Completely free.
Written by
Mark Rummel
Updated over a week ago
Is Givebutter free? What are the fees?
Yep! Completely free. No contracts, no subscriptions, and no hidden fees—ever.
Written by
Max Friedman
Updated over a week ago
Who can use Givebutter and what can I raise money for?
Thousands of nonprofits, schools, students, sports teams, startups, and individuals use Givebutter to fundraise for causes of all kinds
Written by
Max Friedman
Updated over a week ago
Tips, fees, and our commitment to 100% transparency
Givebutter is committed to providing you with the most affordable and transparent fundraising platform in the world.
Written by
Max Friedman
Updated over a week ago
Why tip Givebutter?
Tips help us sustain a low-fee platform for everyone.
Written by
Max Friedman
Updated over a week ago
How to contact Givebutter
Click the chat bubble in the bottom right corner!
Written by
Max Friedman
Updated over a week ago
Users
Fundraise with Venmo 🤑
Your donors can now easily pay in seconds using Venmo, with no additional setup required
Written by
Max Friedman
Updated over a week ago
What payment methods does Givebutter accept?
Givebutter accepts all major credit cards, debit cards, ACH, PayPal, Venmo, Digital Wallet with even more payment options coming soon
Written by
Max Friedman
Updated over a week ago
Do I have to link my Venmo account to receive Venmo donations?
No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.
Written by
Max Friedman
Updated over a week ago
How do withdrawals work? Do I have to reach my goal?
You can easily set up bank or debit card deposits or send funds directly to a nonprofit regardless of whether you reach your goal
Written by
Max Friedman
Updated over a week ago
What happens if I don't reach my campaign goal?
You keep every dollar you raise, regardless of whether you hit your goal
Written by
Max Friedman
Updated over a week ago
Are bank transfers secure?
Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.
Written by
Max Friedman
Updated over a week ago
Are donations secure? How does Givebutter protect its users?
Givebutter utilizes the world’s very best payment encryption technology and security and regularly reviews all campaigns
Written by
Max Friedman
Updated over a week ago
Does Givebutter issue tax receipts?
Givebutter automatically issues donation receipts to donors, which can be customized with a message to include any tax-pertinent information
Written by
Max Friedman
Updated over a week ago
Is Givebutter mobile optimized?
Look perfect on every device - even your old Motorola Razr (ok probably not)
Written by
Max Friedman
Updated over a week ago
How do I import data into Givebutter?
Guidance for importing your data into Givebutter using the Imports tab.
Written by
Max Friedman
Updated over a week ago
What countries and currencies are supported?
Givebutter is supported all over the world. All donations are processed in USD($)
Written by
Max Friedman
Updated over a week ago
Donors
Givebutter on my credit card / Venmo / PayPal statement
All donations made to fundraising campaigns via the Givebutter platform are displayed on your payment method’s statement as *GIVEBUTTER.
Written by
Chris Bohn
Updated over a week ago
What does the verification badge mean?
Verified accounts on Givebutter have been vetted to ensure their legitimacy as a 501(c)(3) tax-exempt charitable organization.
Written by
Max Friedman
Updated over a week ago
Are donations tax-deductible?
Donations are tax-deductible if the campaign's beneficiary has 501(c)(3) status with the IRS
Written by
Max Friedman
Updated over a week ago
How can I donate with Venmo?
All campaigns on Givebutter support Venmo as a payment option for those using smartphones or tablets
Written by
Max Friedman
Updated over a week ago
Can I donate anonymously?
Absolutely, follow these directions to hide your name and/or donation amount from the campaign Supporter Feed
Written by
Max Friedman
Updated over a week ago
How do I edit and manage my recurring donation?
Edit and manage your recurring plan and payment methods right from your User Profile (http://givebutter.com/profile).
Written by
Max Friedman
Updated over a week ago
How do I request a refund for my transaction/donation?
All donations made on Givebutter are final, but if you contact us via email or chat we may be able to issue a refund
Written by
Max Friedman
Updated over a week ago
How can I transfer or upgrade my tickets?
To transfer or upgrade your ticket, please contact Givebutter Support at
[email protected]
Written by
Max Friedman
Updated over a week ago