FAQs and Troubleshooting

A curated list of the most commonly asked questions by users, donors and nonprofits.

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29 articles in this collection
Written by Max Friedman
User FAQs

How do I start a new campaign?

It takes less than five minutes to create an account and start a campaign
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Written by Max Friedman
Updated over a week ago

How do I join an existing team or fundraiser as a team member?

Team members can join via email invitation from an Admin or Editor of the campaign, or via direct link / join button (if available)
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Written by Max Friedman
Updated over a week ago

How do I change my profile picture or upload a new one?

You can upload a new profile photo by going to your personal account in the dashboard and clicking on the settings icon
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Written by Max Friedman
Updated over a week ago

How do I edit my story?

Go to your campaign in the dashboard and click "Story" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do I edit my end date?

Go to your campaign in the dashboard and click "Details" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do I edit my goal?

Go to your campaign in the dashboard and click "Details" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How can I customize my campaign link (URL)?

Go to your campaign in the dashboard and click "Settings" > "Sharing" in the Campaign Manager
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Written by Max Friedman
Updated over a week ago

How can I customize my group link (URL)?

Go to your dashboard and click on the settings icon next to your group's name > "Advanced"
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Written by Max Friedman
Updated over a week ago

How do I add team members?

There are three ways to add team members, as described in "Team" section of your Campaign Manager
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Written by Max Friedman
Updated over a week ago

How do user roles and permissions work?

Users roles are broken down by member, editor and admin -- each with distinct permissions
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Written by Max Friedman
Updated over a week ago

How do I send my funds directly to a nonprofit?

This is currently in beta testing, but you can still send funds manually by adding a nonprofit's payout information directly to your account
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Written by Max Friedman
Updated over a week ago

What happens if I don't reach my goal?

You keep every dollar you raise, regardless of whether you hit your goal
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Written by Max Friedman
Updated over a week ago

Do I have to link my Venmo account to receive Venmo donations?

No! You do not need to link any Venmo accounts to your campaign in order to receive Venmo donations.
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Written by Max Friedman
Updated over a week ago

Are bank transfers secure?

Bank transfers are performed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available.
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Written by Max Friedman
Updated over a week ago

How do I close a campaign?

You can turn off donations, set an end date, or delete a campaign altogether to stop accepting donations.
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Written by Max Friedman
Updated over a week ago