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How to create and manage tickets
How to create and manage tickets
Customize and edit your tickets via the campaign manager in your dashboard
Sam A. avatar
Written by Sam A.
Updated over a week ago

If you are running an Event campaign, you can sell unlimited tickets on a single campaign, including entry tickets (ie. general admission, VIP), as well as raffle tickets, or items for sale! These are highly customizable, and can even includes images.

ticket type example

Creating and editing tickets ✏️

  • Select your Event campaign and navigate to the Event tab. (If you aren't seeing the Event tab, try switching your campaign type to Event.)

  • Select the Tickets tab on the left-hand side.

  • Select Add Ticket Type to create a new ticket, or click Edit next to an existing ticket to change the ticket details.

add ticket type option
  • A box will appear where you can enter or edit the details of the ticket including the following customization options:

    • Ticket name

    • Ticket type – this option will only display if you are hosting a Hybrid Event and wish to differentiate between In Person or Digital tickets

    • Price – price of the ticket, or tick the checkbox if this is a free ticket

    • Total quantity - number of these tickets you have available, or tick the checkbox if you don't want to limit the quantity

    • Active status – toggle on or off (for existing ticket types)

    • Description – additional information to be displayed under the ticket name and price, which can include images, or other custom HTML formatting

ticket type fields
  • Click Save when you're done!

👉 Note: You can change the display order of tickets in the checkout flow! Use the grey arrows to the left side of the ticket name to put them in the desired order.

grey arrows next to ticket types

Ticket FAQ 🤔

Can I schedule start or end dates for ticket sales?

No, this isn't currently possible. If you would like ticket sales to start or end at a particular time, you will need to change the status manually (active vs. inactive) Please add a vote to our feature request for this option!

I'm only selling tickets. Can you remove the optional donation slide from the checkout?

Yes! Please contact our team, and we'd be happy to disable the optional donation slide on your campaign. Please note that this will turn your campaign into a tickets-only campaign.

Can you set a total quantity / capacity for an entire event?

Yes! This is done by special request. Please contact our team with the total number of tickets you would like to be able to sell, across all tickets, and we'd be happy to manually set that for you.

Why do donors need to enter their contact info twice when buying tickets?

This is because the billing information and the information of the ticket holder often differ, and this allows donors to purchase tickets on behalf of others, and send them directly to the guest's email address. Unfortunately this cannot be disabled at this time.

How can I add images to my tickets?

Check out our dedicated guide on how to add pictures to tickets!

Can promo codes be used with tickets?

Yes! Offer a percentage or fixed discount amount on your tickets by creating a promo code in your campaign manager.

How do I give free tickets as part of sponsor packages?

You'll want to create an internal promo code for a 100% discount. Once someone pays for a sponsor package, you'll create an offline transaction for them. In that transaction, you'll have them "purchase" the number of tickets they are getting for free with their sponsorship and make sure to apply the 100% discount promo code. This will generate digital tickets in our system at zero cost. Make sure you have the correct contact email for the sponsor, as digital tickets are sent via email.

Can I keep accepting donations but stop selling tickets?

Yes! Under the Event tab and the Ticket menu, click on Edit next to each ticket and change the status from Active to Inactive. Remember to save!

active ticket toggle

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